Operations Team LeadGypsyFull Time
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Analytical Project Planning Stakeholder management Clear Communication Skills Attention to detail Operations Management Project Management Organizational skills Technical Business Operations

Operations Team Lead

Description

We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud.

Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams.

Your Daily Adventures

  • Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud.

  • Create a single operational entry point inside the company.

  • Set up transparent reporting for each department — clear metrics, influence, and progress visibility.

  • Implement service management models in Support: escalation flow, SLAs, review cadence.

  • Digitize operational plans and establish predictable, measurable control over ongoing processes.

  • Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them.

  • Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems.

  • Collaborate with finance and product teams to ensure smooth system interaction and data flow.

  • Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through.

What Makes You a Great Match

  • 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry.

  • Proven track record of building or optimizing operational frameworks from scratch.

  • Strong understanding of service management systems (SLAs, escalation models, support structure).

  • Data-driven mindset — ability to connect operational performance with business KPIs.

  • Fluent English (B2+).

  • Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done.

Would Be a Plus

  • Experience working in Tier-1 iGaming or FinTech companies.

  • Background in Anti-Fraud or Risk operations.

  • Experience managing outsourced or hybrid support teams.

  • Familiarity with operational analytics and dashboard tools.

Benefits

  • 💸 Flexible payment options: choose the method that works best for you.

  • 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

  • 🎁 Financial perks: Bonuses for holidays, birthdays, work milestones and more — just to show we care.

  • 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

  • 🥐 Benefit Cafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

  • 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

  • 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  • 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Increase your chances of landing your dream career.

About the company

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