Marketing Operations Specialist

Description

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. HICX helps Global 5000 companies to organize and manage their supplier data.

The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers.

Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy.

Role Overview

We’re looking for a hands-on Marketing Operations Specialist to support campaign execution, reporting, lead management, and operational efficiency across HICX’s marketing function.

This role is focused on enabling campaigns to run smoothly, maintaining clean and reliable data, supporting reporting and attribution, and improving operational consistency across marketing systems, with Salesforce (SFDC) acting as the central source of truth for marketing pipeline and reporting.

You’ll work closely with Demand Generation, Digital Marketing, Product Marketing, Sales, and Sales Operations to ensure campaigns are executed effectively, lead management processes are optimised, and reporting remains accurate and actionable.

This is not a purely administrative role — it plays an important role in enabling marketing performance, pipeline visibility, campaign execution, and go-to-market effectiveness across the business.

This is a practical, execution-focused role within a lean marketing team. We’re looking for someone who is organised, detail-oriented, proactive, and comfortable operating across multiple systems and projects.

Requirements

Marketing Operations & SFDC Management

• Maintain data quality and campaign consistency within Salesforce

• Support the ongoing optimisation of SFDC to improve marketing and go-to-market processes

• Own marketing campaign setup, tracking structures, and reporting accuracy within SFDC

• Support the development and optimisation of lead lifecycle stages, lead routing, and lead management workflows

• Help improve visibility into marketing pipeline performance and funnel reporting

• Maintain campaign tracking standards, naming conventions, and reporting consistency

• Monitor campaign and system performance to identify and resolve issues quickly

• Support operational alignment between Marketing, Sales, and Sales Operations teams

Campaign Operations & Execution

• Build and support campaign workflows across marketing platforms

• Execute email campaigns and support nurture programmes

• Coordinate webinar setup, registration tracking, and follow-up processes

• Support campaign QA and deployment across channels

• Maintain campaign documentation and operational processes

• Support reporting and operational setup for webinars, campaigns, and events

Reporting & Pipeline Insights

• Build and maintain dashboards and reports within SFDC and marketing platform

• Support weekly and monthly reporting across pipeline, campaigns, lead flow, and conversion performance

• Help improve reporting visibility across the marketing and sales funnel

• Support attribution and pipeline reporting initiatives

• Provide operational insights to support campaign optimisation and GTM decision-making

Operational Support & Process Improvement

• Support integrations and data flow between marketing systems

• Troubleshoot campaign and operational issues as they arise

• Identify opportunities to improve marketing processes and operational efficiency

• Collaborate closely with Sales, Sales Operations, and Marketing stakeholders

Skills & Experience

• 3+ years experience in marketing operations, campaign operations, CRM operations, or marketing automation

• Strong experience working with Salesforce (SFDC)

• Experience supporting lead management and marketing pipeline processes

• Experience with email marketing and marketing automation platforms

• Comfortable building reports, dashboards, and campaign tracking frameworks

• Strong attention to detail and process orientation

• Excellent organisation and project coordination skills

• Comfortable working independently in a remote environment

• Strong communication and collaboration skills

• Experience in B2B SaaS or enterprise software marketing preferred

Tools & Platforms

Experience with some or all of the following:

• Salesforce (SFDC)

• ActiveCampaign

• Dreamdata

• WebinarGeek

• Clay

• Gong

• Excel / Google Sheets

• Project management and collaboration tools

What We’re Looking For

• Highly organised and detail-oriented

• Process-minded but pragmatic

• Comfortable working across multiple campaigns and deadlines

• Strong problem-solving mindset

• Collaborative and proactive

• Able to balance operational consistency with speed of execution

• Hands-on and comfortable working directly in systems and platforms

• Interested in improving how marketing and sales processes work together

Benefits

ROW (Rest of the world):

• Work from anywhere in Bucharest, Romania - we are a fully remote company.

• Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays.

• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.

• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.

• Work with a diverse, international team.

DEI Statement

HICX collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the for further details.

HICX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.