German Speaking Contact Centre Agents

German Speaking Contact Centre Agents

Salary: £25,000 per annum + Benefits + Profit Share Bonus Scheme

4th November Start Date

Location

Whether you will work remotely in the UK, at our bright, modern campus in Kent, hybrid or at our offices in Munich, as long as you can deliver a great service for customers, we are flexible for this role.

About Us

At Holiday Extras, we sell everything but the holiday. Using innovative technology, we provide great value travel extras in the UK and Europe as well as UK Breaks, with an unrivalled experience to over 8 million travellers a year. 

With over 40 years' experience, there's nothing our team of travel experts don’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel.

We’re looking for customer-focused people to join our team and become experts at helping our German-speaking customers find the best products and services that make travelling easy, simple and fun. We’re searching for diverse perspectives and big ideas from people who are curious and keen to learn!  

By joining our team you'll:

• Speak and write German and English fluently to be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must.

• Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience.

• Become a product expert and brand ambassador, developing in-depth knowledge of our range of products and services.

• Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps. If you’ve never used these before - we’ll show you how.

• Be part of a supportive, thriving, ‘be one team’ environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture.   

• Enjoy a world of benefits including 25 days holiday, your birthday off, enhanced parental leave, pension, life assurance, discounts for cinema tickets and high street retailers, cycle to work scheme. 

• You will have access to our well-being benefits - we offer a free employee assistance programme - enhanced after 4 years to private medical insurance and health screening, discounted gym membership, holiday buy scheme. Plus, our in-house network of trained mental health first aiders who are on hand should you need support.

What you can bring to our team: 

• You are an effective communicator with a warm, friendly, inviting and engaging tone of voice, with the ability to adapt and tailor your approach to each customer.

• A flexible approach with the ability to adapt to different products, customers and scenarios.

• Reliability and a self-reliant way of working

• Experience working in a sales and service-oriented environment, as well as excellent collaboration and communication skills.

If you choose to work remotely, you must have cabled broadband at home and a suitable private working space. So that we can provide the best service to our customers, 4G mobile routers are not suitable for this role. 

Prior contact centre experience is not necessary although we’re ideally looking for people who:

• have previously worked in a customer-facing role

• thrive in a fast-paced environment 

• have a great attention to detail

• care about providing an effortless experience to our customers

• have no trouble multitasking 

We’re looking for German speaking agents but further foreign language skills are an advantage - particularly French and Dutch

One Team

No matter where you are in your career, this is your opportunity to learn new skills and be part of an awesome team of experts - all here to support and help each other deliver epic service to our customers.

Hours

On a full-time basis, you would work 37.5 hours per week, being scheduled for shifts across our opening hours (Monday - Friday 8am-6pm & one Saturday a month 9am-2pm)

Our aim is to be as inclusive as possible, we welcome full-time and part-time candidates who can work shifts to meet the needs of our customers. This will include some Saturdays. You'll work 4 Saturdays in a 12-week rota, so roughly 1 every 3 weeks.

You will need to be able to attend a 2-week full-time induction. This is super important as it has been purpose-built and designed to give you the knowledge and confidence you need to be successful in the role. 

Rotas are given out 8 weeks in advance so you have plenty of time to plan ahead and enjoy your free time. 

How we hire for this role

If we believe you might be a match, you'll enter our hiring process as follows:

• Initial telephone call with a member of our recruitment team so we can get to know you a little better.

• You will then be invited to an interview with the manager of our German Contact Centre team. This normally takes around an hour and will be held online. It's a great opportunity to find out about the role and for us to learn more about your skills and experience and what you can expect working with us.

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Cultivating a diverse and inclusive culture is paramount for us. 

As part of this, we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are. 

Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via recruitment@holidayextras.com

Why choose Holiday Extras?

We’re on a mission to create Extraordinarily easy holiday extras. We’re building an AI-powered experience that simplifies every aspect of planning and managing your trip, turning our customers’ needs, wants and dreams into reality. 

At Holiday Extras we’re creating a workplace where everyone can thrive. A place where you can build your career and reach your limitless potential, supported by a community of experts to help you get there. Not only can you learn from us, but we can learn from you as you bring your unique experiences and knowledge into our team to help us grow together and transform how our customers travel.