Meta Ads Coach & Client Success Manager

The Company:

Home Service Accelerator (HSA) teaches home service business owners (think: plumbers, painters, HVAC pros, landscapers, window cleaners, etc.) how to take control of their own marketing and generate leads in-house instead of getting gouged by agencies that drain the bank accounts. Home Service Accelerator is a vibrant community across Skool, Discord, and Group calls- swapping wins, gaining peer insight, and cheering each other on when someone hits their first record-breaking month.

We're growing fast- and that's exactly why we need you!

The Role:

Short version: you're the person our clients fall in love with first- and the one who finally gets their Facebook & Instagram ads working.

The single biggest thing our members need help with during onboarding is their Meta (Facebook & Instagram) ads- getting campaigns actually built, launched, and profitable. That's the expertise we're specifically hiring for. You'll be the person who makes sure new members don't just understand the strategy, but walk away with ads that are live and working.

You'll be the first contact our new members make after they sign up. You'll walk them through the program, get them fired up, make them feel like they made a life-changing decision, and- critically- roll up your sleeves and get their Facebook & Instagram ad campaigns off the ground. After onboarding, you'll keep supporting them through their customer journey: running weekly group calls, answering Discord questions, coaching them on their ad performance, and generally being the customer-facing heartbeat of Home Service Accelerator.

This isn't a behind-the-scenes role- you'll be on camera, in the Discord, and in our members' faces (in a good way) every single day.

What you'll actually do:

• Run onboarding calls. ~45 minutes, 1-on-1 over Zoom, within 24–48 hours of every new sale. You'll welcome them in, audit their Google page / website / socials, walk them through their first steps, and make them feel like rockstars for joining.

• Get their Meta ads live and profitable. This is the heart of the role. You'll set up, audit, and optimize members' Facebook & Instagram ad campaigns- Business Manager and ad account setup, the Meta pixel / Conversions API, audiences, creative, and budgets. Members should leave onboarding with working ads, not a half-built campaign.

• Coach members on their ad performance. Read their results, troubleshoot rejected or under-performing ads, and help them adjust targeting, creative, and budget so their spend actually turns into leads.

• Host weekly group calls. Open Zoom sessions where members drop in with questions, share wins, and get help. Think: part coach, part hype person, part troubleshooter.

• Be everywhere in our Discord community. Answering questions, celebrating wins, tagging people when their industry peers post something relevant, making sure nobody feels invisible.

• Own our members' success. You're not the teacher (the content already exists), but you’ll be the coach, cheerleader, and accountability buddy all rolled into one.

Who we're looking for:

• Hands-on Meta ads experience (required). You've personally built, launched, and managed Facebook & Instagram ad campaigns- Business Manager, ad accounts, pixel / Conversions API setup, audience building, creative testing, and reading the metrics that actually matter. This one is non-negotiable: you need to be able to sit down with a member and get their ads working, not just explain the theory.

• A people magnet. People instantly feel comfortable around you and you genuinely love meeting new humans.

• High energy without being exhausting. You bring the fun to the Zoom and are the reason people don't skip the meeting.

• Unflappable on camera. You're comfortable being the face on the screen and you don't freeze up when something goes wrong.

• A checklist crusher. You like process, getting things done, and improve systems where needed.

• Naturally warm and encouraging. Our members are often blue-collar business owners who've never run an ad before- you make them feel like the smartest person in the room even when they're fumbling through Business Manager for the first time.

• Reliable. Our 24–48 hour onboarding window is non-negotiable and a tenant to our excellent process.

• Comfortable with tech. You don't need to be an engineer, but you need to be able to navigate Zoom, Google Drive, Discord, a CRM, Meta Business Manager, and learn new tools with confidence.

Bonus points if you have:

• Meta Blueprint certification, or agency-side / freelance experience managing ad spend for clients

• Experience in customer success, account management, community management, coaching, or anything where you've been the human that clients loved working with

• A background in home services, marketing agencies, coaching programs, or online communities

The Vibe:

• Remote. MUST BE US BASED! Work from wherever in the US.

• Small team. You'll work directly with our founders and leadership in a dynamic, close-knit environment.

• Fast-paced. We move quickly- you'll never be bored!!

• Mission-driven. Our clients are real people; they've got kids, mortgages, trucks to fuel, teams to pay. When we help them win, it changes their lives. This is what lights our fire and we want it to matter to you.

• Growth-oriented. This role grows as the company grows- we're looking for someone who wants to build something, not just collect a paycheck.

The Numbers:

• Base salary: $60,000/year, paid on a standard payroll cycle.

• Performance bonuses (from day one): On top of your base, you're paid for the work that actually drives member success- new member signups that come through your tracking, keeping monthly refund rates low (up to $4,200/year on its own), and collecting happy-member win videos. We'll walk through realistic targets in your first two weeks so you know exactly what a strong year looks like.

• Performance pay that scales: As you grow into the role- typically around months 3–6, once you've got a full grasp of the department and we've set baseline KPIs- you unlock a larger performance-pay track tied to member retention and recurring-revenue growth. It's designed to add roughly $25,000–$40,000/year on top of your base.

• Total earning potential: $900,000+/year for strong performers once fully ramped.

• Benefits: 2 weeks PTO annually, accrued

• Start date: As soon as we find the right person