Technical Support Specialist (French Speaking) - 100% Remote - EMEA
About the Role
Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English-speaking markets.
In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in French and English. C2-level French and English language skills are required to be considered for the role.
Your Mission
Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.
Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
Document and track customer inquiries, issues, and resolutions in our support system.
Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
Assist with product demonstrations and customer training sessions when needed.
Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.
Job Requirements
2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.
Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively.
C2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email.
Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET.
Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support.
What We Offer
Competitive Compensation: Pay based on market rates in the applicant’s country.
100% Remote: Work from anywhere within your country of residence.
Equity: Valuable stock options in a fast-growing and profitable company.
Values-Driven Leadership: Core values guide daily strategic and tactical decisions.
Professional Growth: Rapid growth offers unparalleled learning and career advancement opportunities.
Annual Paid Leave: Aligned with country-specific norms.
Geographic Specific Benefits: Health insurance, pensions, or other perks depending on country.
Dynamic Team Culture: A global company with team members in over 40 countries, fostering diversity, innovation, and creativity.
Increase your chances of landing your dream career.
About the company
Similar Remote Jobs
New Job! Remote Job- New Job! Remote Job
Opened 2 days ago Remote Job
Opened 4 days ago Remote Job