Accounts Receivable Specialist (Remote)

YOUR OPPORTUNITY

The Accounts Receivable Specialist will be responsible for managing the company's accounts receivable process, ensuring timely and accurate invoicing, and maintaining strong customer relationships. This role will play a key part in managing cash flow and ensuring that revenue is properly recognized.

WHO WE ARE 

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling  the contact center). 

• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

• Integrating an AI powered approach to eliminating data silos and leveraging intelligence. 

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

• Education: Bachelor’s degree in Accounting, Finance, or a related field preferred.

• Experience: Minimum of 2-3 years of experience in accounts receivable or a similar finance role, preferably in a SaaS or subscription-based environment.

• Skills:

  • Strong understanding of accounting principles and practices.

  • Proficiency in accounting software and tools (e.g., QuickBooks, NetSuite, or similar).

  • Experience with SaaS billing systems and revenue recognition is a plus.

  • Excellent attention to detail and organizational skills.

  • Strong communication and interpersonal skills.

  • Ability to manage multiple tasks and prioritize effectively

  • Experience with SaaS billing systems (Zuora or other) and revenue recognition is a plus.

WHAT YOU’LL DO

• Invoice Management: Generate and send invoices to customers based on contract terms, ensuring accuracy and completeness.

• Payment Processing: Monitor and process incoming payments, including electronic transfers, checks, and credit card transactions.

• Collections: Follow up on overdue accounts, initiate collection activities, and work with customers to resolve payment issues.

• Account Reconciliation: Reconcile customer accounts and resolve discrepancies in a timely manner.

• Reporting: Prepare regular reports on accounts receivable status, aging reports, and cash flow projections.

• Customer Support: Address customer inquiries related to billing, payment, and account status.

• Collaboration: Work closely with the sales and customer success teams to address billing issues and ensure accurate account setup.

• Documentation: Maintain detailed records of transactions and communications with customers.

• Compliance: Ensure compliance with company policies and accounting principles in all transactions and processes.

WHAT YOU’LL GAIN

• Unlimited PTO - We encourage all employees to recharge! 8 paid holidays + 2 floating holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks for birthing parents and up to 6 weeks for non-birthing parents

• Medical with FSA and/or HSA (which includes an employer match up to $1,500) 

• Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava

• 401(k) Retirement matches dollar-for-dollar for the first 1%, and then 50 cents on the dollar for the next 5%  There is a 2-year vesting period for the employer contributions

• Access to financial counseling through WellCents

• New Hires are eligible for benefits on the first of the month following their hire date. 

• No cost life insurance, short and long term disability

• Robust Employee Assistance Program with podcasts, training, webinars and counseling.

• Autonomy - We trust our employees and offer an extremely flexible work schedule

• Fun, innovative, collaborative and supportive working environment

• Inclusion and Diversity teams - Women of InMoment and InMovement

• Employee rewards and referral programs with generous payouts

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

About InMoment

InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology and industry expertise.