Customer Solutions Engineer

In this role, you will help our prospects and customers add integration features into their products. Starting from proof-of-concept with the new customers to helping them ship integrations to productions and then keep expanding and improving their integration offerings.

You will work on intersection of business and technical problems, dealing with a range of APIs and use cases across many types of business applications. This role requires quick problem solving, continuous learning, and good attention to detail.

Responsibilities

• Understand integration use cases our customers want to build and help implement them using our product.

• Answer customer questions about our product and its practical application across variety of use cases.

• Help customers figure out external applications and how to integrate with them.

• Provide feedback to the Platform team that makes product better in handling use cases you deal with.

• (optional) Participate in intro calls to demonstrate our product to potential customers.

• (optional) Improve product documentation and other customer-facing artifacts.

• (optional) Build re-usable examples and demos of integration functionality.

   

Requirements

• Experience working with SaaS APIs and building integrations, with or without using tools.

• Ability to read and understand front-end and backend code.

• Ability and desire to work autonomously - there will be no manager to tell you what to do every day.

Great to have

• Understanding of business SaaS space (CRMs, task management, accounting, HR tools).

• Experience with integrations platforms.

• Working knowledge of front-end (react) and backend (node.js) programming.

At Integration.app, we value autonomy, proactive alignment, and the drive to get things done every single day. We believe in giving our team the freedom and tools they need to succeed. As a fully remote company, we invest in building personal relationships to enable high-velocity teamwork. This is a unique opportunity to grow with us and shape the future of our company.