Customer Success Specialist

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale, developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs to be compliant with legal, local, and regional requirements; so that they can focus on their core product.

Recently, we have undertaken a new adventure, joining forces with team.blue (a worldwide leader in digital enablement).
If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users—and equally important—to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!

Your mission

We're looking for an enthusiastic Customer Success Specialist to join our Customer Success Team and be responsible for improving the revenue generated by existing customers, ensuring a low churn, and maintaining relationships aimed at guaranteeing customers' satisfaction. You will report to the Head of Customer Success and will be in charge of:

• Setting up calls aimed at upselling and cross-selling – by proposing upgrades and subscriptions – to let customers get the most out of iubenda’s services;

• Proactively reaching out to existing customers to ensure they’re fully satisfied with their subscriptions, and provide support on their concerns;

• Advising customers in choosing the best solution for their needs; helping to implement new services during the onboarding phase and assisting with renewals;

• Providing any support customers might need regarding installations, payments, renewals, and clarifying technical legal topics.

Requirements

• At least 2 years of experience in a customer-facing role, such as Customer Success, Account Management, or Customer Care;

• Strong written and verbal communication skills in both Italian and English;

• Customer-driven attitude, with a focus on patience and excellent interpersonal skills, need your help and/or are angry, frustrated, have multiple questions, and expect you to be able to solve their issues.

Added Values:

• Full working proficiency in German or in any other language;

• Legal background preferred.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, you have our Bologna and Milan offices at your disposal. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model to give our colleagues a chance to work from one of our offices for up to 2 days per week.

Benefits

• COMPETITIVE SALARY – We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);

• WORK EQUIPMENT – We'll provide an equipment allowance so that you can perform at your best;

• LEARNING BUDGET – We'll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;

• BRIGHT & HEALTHY WORK ENVIRONMENT – You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;

• THERAPY INCENTIVE – We offer online therapy sessions in English/Italian and anonymously. You will be able to choose among psychologists experienced in different approaches and specializations;

• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE – We'll provide you with a travel allowance so that you can visit your colleagues based on the other side of the world;

• COMPANY RETREATS – We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites, or the Tonnara di Scopello;

• NOMAD CO-WORKING GATHERINGS – We rent stunning villas in dream locations to put at your disposal and on a voluntary basis, spaces from where you can work, meet up, and stay for the week together with the team. This time it is the turn of Lake Garda and Salento;

• ENGLISH CLASSES – We offer online English classes weekly, on several levels, within working hours;

• REMOTE WORK – You can work 100% remotely or, if you prefer, from one of our beautiful offices in Italy (in Bologna and Milan, both incredibly well-located and lovely places to work from). We are used and fully structured to onboard people who prefer to work full-time remotely.

Please send your CV in English.

Want to know more about iubenda? Check us out at:

iubenda.com | LinkedIn | Facebook | Twitter