Customer Success Associate

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

The mission for the Customer Success Associate is to ensure an excellent customer experience for our customers through onboarding and engaging our customers through their lifecycle post deal close.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Successfully drove customer product adoption through best in class support 

• Developed knowledge of Komodo’s products and data, with the ability to convey value propositions that align with customers questions

• Established trust  with end users and gathered feedback to share back with internal Komodo stakeholders 

You will accomplish these outcomes through the following responsibilities…

• Develop rapport with end users as go to person for support and questions and can clearly align on overall customer objectives 

• Applies knowledge of KH solutions and is able to influence users on Komodo product and data story where required 

• Train customers on functionality of products effectively by tying to customer’s use case and value story

• Able to address moderately complex customer questions and requests without escalations to CS manager

• Manages challenging situations with customers independently and with minimal guidance from CS manager 

• Frequently identifies and successfully routes account growth opportunities to sales team 

• Exercises judgment in escalation of issues and appropriately determines effective route of escalation with internal stakeholders on where and how to resolve customer issues

What you bring to Komodo Health (required):

• Project and/or client management experience

• Strong communication skills - written and presentation 

• Intellectual curiosity and an analytical mindset 

• A strong customer focus - ability to partner with customers and their business goals 

Additional skills and experience we’ll prioritize…

• 2+ years experience in the healthcare ecosystem, including understanding of the players, their use cases, and how healthcare data and analytics are an asset

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options. 

What We Offer

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.