Customer Support Agent TIER 1

About Us:
Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management.
Axerrio represents Koronet’s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.

About the Role

As a Customer Support Agent, you’ll be on the frontlines helping our customers solve problems, learn our products, and grow their businesses. You won’t just be answering tickets—you’ll be learning how a unique global industry works and becoming an expert in both our platform and the B2B floral space.

What you will do

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.

• Troubleshoot issues and help users navigate our SaaS platform with confidence.

• Document solutions and contribute to our Knowledge Base and internal documentation.

• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.

• Develop deep product knowledge and stay up-to-date on new features.

• Communicate clearly and professionally with customers, making complex issues easy to understand.

What do we expect from you

• You’re eager to learn—about technology, our platform, and the floral industry.

• You’re curious, fast-moving, and thrive in a dynamic, remote-first environment.

• You enjoy helping people and finding solutions to problems.

• You communicate clearly in both English (advanced level required) and, ideally, Spanish or Portuguese.

• You’re comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly.

• Experience in SaaS customer support.

• Familiarity with HTML or reading technical system logs.

• Background in computer science, engineering, or web development.

What we offer

• Remote-first team: work from anywhere.

• Training, mentorship, and room to grow into senior roles.

• English classes and professional development support.

• A collaborative culture where your ideas are welcome—and can become reality.

• Competitive salary based on experience.

• Full-time, indefinite-term contract.

Why Join Koronet

• Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.

• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.

• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.

• Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.

If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!