Senior Benefits Specialist

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

Our mission is to provide a competitive and inclusive benefit package tailored to meet the diverse needs of our Krakenites at every step of their personal and professional journey. Through innovative solutions and a commitment to excellence we aim to enhance the well-being and satisfaction of each of our Krakenites.

• We design, manage and administer a US benefits program inclusive of immigration, health & wellness, 401k, and time off and leave of absence for both US and Canada. We problem solve Krakenites requests for time away from work, insurance questions and claim issues, audit our benefits enrollment system and maintain the 40k plan and compliance.

• A candidate will thrive here if they are looking to make an immediate impact by rolling up their sleeves and jumping into this fast paced, passionate and dynamic team. Kraken is a place where opportunities to grow and learn are boundless.

• Continue to improve upon the US benefits program ability to meet the diverse needs of our Krakenites.

• Improve the employee experience and continue to look for innovative benefits solutions.

The opportunity

• Benefits System Administration - process enrollments and benefits terminations.

• Assist with the ongoing maintenance and enhancements of the benefits enrollment process

• Support Time Off & Leave Programs in US and Canada by answering Krakenite questions and overseeing the leave of absence process

• Support Benefits renewals, vendor changes and compliance activities

• Update & Improve employee-facing benefits communications & online content

• Act as a point of escalation for employee benefits related enquiries

• Create, maintain & update benefits operating procedure manuals to ensure processes are adhered to consistently

• Streamline and optimize processes, proactively anticipate, and avoid issues whenever possible and ensure processes are compliant with local regulations

• Communicate benefits programs to employees using presentations, written materials, and emails

• Develop and maintain good working relationships with global benefits team & other internal stakeholders

• Ability to report, assess and analyze data to maintain, distribute, and communicate information

• Provide education & support to HR Partners with regards to the benefit programs and practices

• Participate in due diligence during the mergers and acquisitions process as required

• Participate in benefits related projects or broader HR projects as a stakeholder

• Manage and maintain vendor billing process

• Audit contribution & loan files for 401(k), pre-tax savings accounts and HSA

• Manage US Workers Compensation cases

• Provide support for the US immigration program

Skills you should HODL

• 7+ years of benefits experience, preferably in a similar role at a high tech, multinational company

• Ability to work collaboratively across multiple teams and departments on multiple projects

• Highly organized, operationally astute and data-oriented

• Strong analytical and critical thinking skills, attention to details and high degree of accuracy

• Ability to manage competing priorities and meet deadlines in a fast-paced and constantly changing environment

• Willingness to embrace change, self-motivated and proactive learner

• Exceptional customer service, written and verbal communication skills

• Experience with Workday (HRIS) and benefits enrollment portals

• Excellent computer skills – advanced proficiency with Microsoft Excel

• Proficiency with workplace communication tools & other ticketing systems (Slack)

• Bachelor’s degree or equivalent experience in HR

• Empathetic, emotionally intelligent, motivated and passionate

Nice to haves:

• ADP Workforce Now

• US Immigration experience

#LI-AC1 #LI-Remote

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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