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Senior Support Engineer

About Livestorm:

Livestorm is the world's leading end-to-end video engagement platform.

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.

  • Remain humble: Keep learning and keep your ego in check.

  • Be resourceful: Go that extra mile in the most efficient way.

  • Own it: Take pride in what you do, own your wins, and fails.

  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

At Livestorm, we believe that diversity's got talent!

We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.

Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.

Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

Missions:

As part of the tech team, you will join a crew of experts working on building the best product possible using the latest technologies and without compromise on the code legacy.

Our stack is: Go with Vue.js, GraphQL/Apollo.

Follow this link to learn about our Stack: https://stackshare.io/livestorm

Within the chapter SE composed of a Support Engineer and an Engineering Manager, in an agile environment, you’ll work closely inside a tribe with our engineering and product teams to ensure a high-quality user experience across our platform. In this Support Engineer position you will be responsible for:

  • Perform a rigorous investigation, qualification, and prioritization of issues to identify and solve problems with most technical cases

  • Prioritization of bugs for developers for upcoming sprint and follow-up on the progress

  • Follow the product development of a new feature from the beginning to the release

  • Performing the QA of bug fixes related to your tribe and attributed to you

  • Create and maintain internal documentation to transfer knowledge

  • Drive the team's continuous improvement of processes and tools.

  • Be the key contact in terms of quality-related issues on the platform

Job requirements

For this Support Engineer role, we are looking for someone with the following experience:

  • Bachelor's degree in Computer Science or similar technical field of study

  • 5+ years of experience working in a technical support role (L3)

  • Strong technical and troubleshooting skills

  • Understanding a dynamic programming language and database concepts

  • Communication skills & Team spirit

  • Autonomous, well-organized, rigorous, and analytical

  • Have a product and technical mindset

  • Professional English is mandatory


Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day.

Moreover, we are looking for someone who can work in the Central European timezone (we accept a time difference of 2 hours maximum).

Could this job be the one?