Remote Customer Support Specialist (LATAM, US experience encouraged)

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

• Respond to customer inquiries and complaints via phone, email, and chat.

• Provide detailed information about products and services.

• Troubleshoot and resolve product issues and concerns promptly.

• Maintain a positive and professional attitude with all customer interactions.

• Document customer interactions and solutions accurately.

Qualifications:

• Excellent written and verbal communication skills in English and Spanish. (Required)

• Stable internet connection and a reliable computer setup. (Required)

• Based in LATAM (Required)

• Not required, but if you’ve ever worked, lived, or attended school in the US or Canada, we’d love to hear from you!

• Ability to work independently in a distraction-free home office.

• A positive and professional attitude with a customer-first mindset.

• Previous experience in customer support is a plus, but not required.

• Strong problem-solving skills and ability to think on your feet.