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Company

Technical Customer Support Specialist (APAC)

About Us:

At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.

  • Provide detailed information about products and services.

  • Diagnose and resolve technical issues promptly.

  • Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.

  • Maintain a positive and professional attitude with all customer interactions.

Qualifications:

  • Based in the APAC region. (Required)

  • Excellent written and verbal communication skills in English. (Required)

  • Stable internet connection and a reliable computer setup. (Required)

  • Previous experience doing technical support. (Required)

  • Previous experience in a startup environment or software company. (Preferred)

  • Ability to work independently in a distraction-free home office.

  • A positive and professional attitude with a customer-first mindset.

  • Strong problem-solving skills and ability to think on your feet.

Salary:

Starting at $20/hour

How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we'd love to hear from you! Please click the “Apply Now” button and submit your application.

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