Technical Customer Support Specialist (APAC)

About Us:

At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!

Responsibilities:

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.

• Provide detailed information about products and services.

• Diagnose and resolve technical issues promptly.

• Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.

• Maintain a positive and professional attitude with all customer interactions.

Qualifications:

• Based in the APAC region. (Required)

• Excellent written and verbal communication skills in English. (Required)

• Stable internet connection and a reliable computer setup. (Required)

• Previous experience doing technical support. (Required)

• Previous experience in a startup environment or software company. (Preferred)

• Ability to work independently in a distraction-free home office.

• A positive and professional attitude with a customer-first mindset.

• Strong problem-solving skills and ability to think on your feet.

Salary:

Starting at $20/hour

How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we'd love to hear from you! Please click the “Apply Now” button and submit your application.