Customer Service & Operations Representative - Brazil

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. We work with a fully remote, globally distributed team and pride ourselves on moving quickly, communicating clearly, and building systems that actually work.

If you’re someone who thrives in a high-ownership environment, values structure and accountability, and enjoys working with U.S.-based teams, you’ll feel right at home here.

Company Description

LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. We provide personalized, provider-guided treatment plans that support sustainable results. Our mission is to make high-quality healthcare accessible, safe, and supportive from consultation through long-term care.

Role Description

We’re hiring a Customer Service & Operations Representative to join our remote team. This role sits at the intersection of patient support, healthcare operations, and pharmacy coordination.

You’ll assist patients, process orders, and support medication workflows across our platform — ensuring accuracy, clarity, and a positive patient experience. This role requires strong analytical skills, attention to detail, and comfort working within medical protocols while knowing when to escalate to licensed providers.

Your role is to:

• Help patients understand provider instructions

• Ensure orders and documentation are accurate

• Route clinical questions to providers appropriately

• Maintain compliance and safety standards

Key Responsibilities

• Respond to patient inquiries via chat, email, and phone with clarity and professionalism

• Process, review, and track patient orders accurately within our EMR and CRM

• Coordinate with pharmacies and internal care teams to ensure timely fulfillment

• Verify patient information and medication instructions against provider notes

• Identify discrepancies, safety concerns, or unclear instructions and escalate appropriately

• Maintain precise documentation of patient interactions and order activity

• Assist in improving workflows as LumiMeds scales

• Meet performance metrics for accuracy, response time, and volume handling

Qualifications

• STEM-related degree required (Science, Technology, Engineering, Mathematics)
  Strong preference for Nursing, Allied Health, Biology, Chemistry, Pharmacy, Engineering, or Applied Math

• Must pass a basic medical math assessment (mg, mg/mL, unit conversions)

• 3+ years of experience in customer service, healthcare operations, pharmacy coordination, or similar

• Excellent written and verbal English communication skills

• Strong analytical thinking and attention to detail

• Comfortable managing high-volume, high-accuracy workflows

• Tech-savvy; able to navigate tools such as Slack, Google Workspace, CRM/EMR systems, and Dialpad

• Adaptable, self-directed, and comfortable in a startup environment

• Flexible schedule; weekend availability may be required

Nice to Have

• Nursing or clinical background

• Experience supporting injectable medications or specialty pharmacies

• Experience with healthcare compliance, documentation, or escalation workflows

• Strong Excel or spreadsheet skills for tracking and verification

Why This Role Matters

This role directly supports patient safety and experience. Accuracy, judgment, and clear communication are critical — a small mistake can have a real impact. We’re looking for candidates who take ownership, think carefully, and care about doing things the right way.

How to Apply

If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.

This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.

LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.

Please note: This role requires professional-level English communication and availability to work U.S. business hours.