Salesforce Business Analyst

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 17 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role:

Lyra Health is seeking a Salesforce Business Analyst to join our multicultural team. As a Salesforce Business Analyst  on the enterprise systems team, you will help us develop our new global clinical CRM on Salesforce, which holds the case data of 20,000 clinicians operating in over 150 countries. You will

work as part of a dedicated team in partnership with colleagues in South Africa, the UK, and the US. This role is full time reporting to the Lead, Enterprise systems.

All candidates must be physically located within South Africa. This is a remote working position with a requirement to attend meetings at the Sandton-based office when requested. 

Responsibilities

• Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionality.

• Write functional requirement documentation to guide the development process, contribute to the writing of development tickets.

• Effectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operations.

• Contribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirements.

• Analyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system 

• Provide guidance for user training and support of the system, manage a ‘train the trainer’ model.

Qualifications

• 2 – 3 years proven experience as a business analyst (or in technical project management), including 2 years of experience working with Salesforce

• Strong understanding of Salesforce configuration and capabilities

• Competency and familiarity with Agile development methodologies

• Experience with Salesforce data analysis, reporting and dashboards.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.