MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We are looking for a smart, empathetic Customer Support Specialist to join our growing team and help us continue delivering an exceptional customer experience to our users. The ideal candidate is a fast learner who thrives in a dynamic work environment, enjoys assisting others, is detail-oriented, and maintains a proactive problem-solving attitude. Join us now! 🥳

Why MailerLite?

You'll find every day filled with intriguing challenges
Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
You'll grow, develop and evolve
As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things.
You'll take ownership
We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
You’ll have experts on hand
Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too!
You'll pick where you work, every day
We embrace the remote culture. Every day you get to choose the environment that makes you most productive.
You'll have stability
We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

What you’ll work on

Become an expert in all MailerLite products and respective admin tools
Answer customer queries via live chat and email (Intercom) about our products, features, and best practices
Provide guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
Identify and report technical issues, bugs, and product improvements to the technical and product development teams
Use Slack for internal communication and work closely with the Support, Technical, Compliance, and Deliverability teams to contribute to a top-notch customer experience

Team Achievements

Exceptional customer satisfaction
We take pride in maintaining a consistent 97% Customer Satisfaction Score (CSAT), reflecting our team's dedication to providing high-quality, human-centric support in every interaction.
Data-driven product impact
Our team acts as the "Voice of the Customer," turning daily feedback into actionable insights. In the past year, we’ve successfully initiated numerous feature updates and improvements based directly on customer reports.

What we offer

Yearly gross salary range: $31,000-$35,000
Remote-first culture: Our team works remotely from around the world
International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited
Company-paid retreats: Once a year, we gather for a week in an exotic location to work, learn, and have fun together
31 days of vacation (including public holidays): We encourage you to unplug and recharge!
12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
4 creative days: One paid day off per quarter to do something creative and fun
12 parental days: Enjoy one paid day off each month to treasure time with your children
Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption
Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption
Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time
MacBook and other tools: That help you to do your job efficiently

Job requirements

2+ years of customer support experience (live chat + email support), preferably in SaaS
Fluency in spoken and written English (additional languages are a plus!)
Tech savvy with outstanding attention to detail
You strongly resonate with MailerLite's values
Fast and independent thinker, quick learner,, and a team player
A genuine passion for Customer Support as a career choice
Previous remote work experience
Based in East or Southeast Asia, covering the shift 23:00–7:00 UTC, Wednesday to Sunday (Monday and Tuesday off)

Bonus skills:
- Knowledge of DNS, API, HTML, WordPress, E-Commerce tools, and email marketing
- Experience with Intercom and Slack

Customer Support Specialist