UX Writer

About Maze

Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries.

Maze is the user research platform that empowers any company to build the right products faster, by making user insights available at the speed of product development.

We believe that companies that win are incorporating user insights at every stage of product development, where the organization is empowered to conduct research no matter what their maturity, and that Research can focus on high-value questions with the greatest impact.

Built for ease of use, Maze allows researchers, designers, and product managers to collect and share user insights when needed most, putting them at the center of every decision.

With Maze, companies can recruit the right participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions.

WHAT YOU WILL DO

• Write clear, compelling and concise copy for UI text including tooltips, navigation labels, error messages, in-app notifications, onboarding guides and other interface elements across the end-to-end product experience.

• Work with closely with product designers, product managers, engineers and product marketing to ensure content considerations are integrated from the early stages of discovery all the way through to launch.

• Conduct research to benchmark industry standards or to understand user needs, pain points, and behaviors that shape our messaging to align with user expectations.

• Use data to inform decisions on whether to iterate and enhance copy based on user feedback, usability testing, and success metrics.

• Maintain and document our evolving content, brand, and voice/tone standards, as well as define a clear and repeatable process for how others can collaborate with UX writing.

• Perform content audits to identify and resolve inconsistencies, outdated information, and areas for improvement.

WHAT WE ARE LOOKING FOR

• 3+ years of experience in UX writing, content design, or a related field.

• A portfolio of work demonstrating expertise in crafting user-centered content that improves the experience for users.

• Excellent writing and editing skills, with a strong understanding of tone, voice, and style in digital content.

• Experience working in a collaborative, cross-functional environment and managing complex projects in a fully remote environment.

• Experience in creating and maintaining content guidelines and documentation.

• Familiarity with UX research principles and the ability to use data to inform content decisions.

• Working knowledge of Figma and other design-related areas including information architecture, internationalization, and accessibility best practices.

GOALS YOU WILL CONTRIBUTE OR OWN

• You'll work closely with the Product Design team on creating an on-brand user experience within our product that delights our users

• You'll work closely with Product Marketing to align on naming, releases, and communication timelines to ensure consistent and delightful messaging across the platform.

• You'll work on supporting the user journey with actionable microcopy that ensures the optimal path to value

• You'll set the systems required to deliver human words across our product portfolio that delight customers

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

We typically target the low - mid point of the salary range to allow room for growth within the role. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here. 

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.