Compliance Operations Manager
Modern Health
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
The Role
As the Compliance Operations Manager, you will sit on the Compliance, Regulatory, & Privacy (CRP) team within Modern Health’s Legal & Compliance Department and report to the Associate General Counsel (CRP) & Head of Compliance who oversees Modern Health’s Corporate Compliance Program across the organization.
In this role, you will support the Associate General Counsel & Head of Compliance in managing the company’s compliance program operations to ensure that the company achieves its compliance goals while executing its mission to improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging. You will be responsible for assisting in the design, implementation, training and education, monitoring, and auditing of the company’s compliance policies and processes. You’ll work closely with almost every function at the company to help advise on a wide range of compliance matters and risk mitigation activities.
This position is not eligible to be performed in Hawaii.
What You’ll Do
Be a key advisor in the development, implementation, and maintenance of Modern Heath’s compliance program
Work with the CRP team and other functions on the enhancement of core compliance program elements across the company
Manage policy review, development, and roll out
Manage and conduct internal investigations in collaboration with the legal team (and other functions as needed) and manage the development and implementation of corrective action plans
Assist in the design and conduct compliance training for company personnel as well as update and develop additional training content, as needed
Assess and prioritize compliance risk areas and implement risk mitigation strategies
Conduct audits of company processes to ensure compliance with company policies and procedures as well as applicable federal, state, and non-U.S. laws
Support review of general compliance requests and develop enablement regarding common compliance inquiries
Support HIPAA/Privacy records requests
Support privacy compliance operations
Support regulatory compliance projects and initiatives
Manage the team’s governance, risk, and compliance (GRC) tools
Contribute to the vetting of third-party service suppliers and ensure systematic escalation and vetting of “red flags”
Assist with the preparation of quarter-end compliance reports for executive leadership and the Board
Who You Are
Bachelor’s Degree
6+ years of compliance experience
Excellent academic credentials with demonstrated ability to succeed
Experience with and/or understanding of compliance issues confronting the healthcare industry or another heavily regulated industry, including prior experience in operationalizing a compliance program
Demonstrated knowledge and understanding of the requirements for effective compliance programs as set forth in OIG Guidance and the Federal Sentencing Guidelines
Ability to assess and prioritize risks, allocate resources, and effectively work with the Head of Compliance on plans to mitigate such risks
Excellent organizational, project management, analytical, and problem-solving skills with attention to detail
Excellent written, oral, and presentation skills
Adept at operating in a fast-paced, dynamic work environment and managing competing priorities under demanding deadlines
Strong commitment to ethics and exercises good judgment
Motivated self-starter and team player as well as process and detail-oriented
Outstanding interpersonal skills and dedication to integrity
Compliance auditing and monitoring skills a plus
Certification such as CHC, CCEP, CFE, CIPP or equivalent a plus
Benefits
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Family Support:
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial Planning Benefit through Origin
But wait there’s more…!
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement
Equal Pay for Equal Work Act Information
Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.
Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.
San Francisco Bay Area
$123,400—$145,200 USD
All Other California Locations
$111,100—$130,700 USD
Colorado
$98,800—$116,200 USD
New York City
$123,400—$145,200 USD
All Other New York Locations
$111,100—$130,700 USD
Seattle
$111,100—$130,700 USD
All Other Washington Locations
$111,100—$130,700 USD
Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.
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