Compliance Operations Manager

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status. 

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday. 

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

As the Compliance Operations Manager, you will sit on the Compliance, Regulatory, & Privacy (CRP) team within Modern Health’s Legal & Compliance Department and report to the Associate General Counsel (CRP) & Head of Compliance who oversees Modern Health’s Corporate Compliance Program across the organization.

In this role, you will support the Associate General Counsel & Head of Compliance in managing the company’s compliance program operations to ensure that the company achieves its compliance goals while executing its mission to improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging. You will be responsible for assisting in the design, implementation, training and education, monitoring, and auditing of the company’s compliance policies and processes. You’ll work closely with almost every function at the company to help advise on a wide range of compliance matters and risk mitigation activities.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Be a key advisor in the development, implementation, and maintenance of Modern Heath’s compliance program

• Work with the CRP team and other functions on the enhancement of core compliance program elements across the company

• Manage policy review, development, and roll out

• Manage and conduct internal investigations in collaboration with the legal team (and other functions as needed) and manage the development and implementation of corrective action plans 

• Assist in the design and conduct compliance training for company personnel as well as update and develop additional training content, as needed

• Assess and prioritize compliance risk areas and implement risk mitigation strategies

• Conduct audits of company processes to ensure compliance with company policies and procedures as well as applicable federal, state, and non-U.S. laws

• Support review of general compliance requests and develop enablement regarding common compliance inquiries 

• Support HIPAA/Privacy records requests 

• Support privacy compliance operations

• Support regulatory compliance projects and initiatives 

• Manage the team’s governance, risk, and compliance (GRC)  tools 

• Contribute to the vetting of third-party service suppliers and ensure systematic escalation and vetting of “red flags”

• Assist with the preparation of quarter-end compliance reports for executive leadership and the Board

Who You Are

• Bachelor’s Degree

• 6+ years of compliance experience 

• Excellent academic credentials with demonstrated ability to succeed 

• Experience with and/or understanding of compliance issues confronting the healthcare industry or another heavily regulated industry, including prior experience in operationalizing a compliance program

• Demonstrated knowledge and understanding of the requirements for effective compliance programs as set forth in OIG Guidance and the Federal Sentencing Guidelines

• Ability to assess and prioritize risks, allocate resources, and effectively work with the Head of Compliance on plans to mitigate such risks 

• Excellent organizational, project management, analytical, and problem-solving skills with attention to detail

• Excellent written, oral, and presentation skills

• Adept at operating in a fast-paced, dynamic work environment and managing competing priorities under demanding deadlines

• Strong commitment to ethics and exercises good judgment

• Motivated self-starter and team player as well as process and detail-oriented

• Outstanding interpersonal skills and dedication to integrity

• Compliance auditing and monitoring skills a plus 

• Certification such as CHC, CCEP,  CFE, CIPP or equivalent a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Generous Time Off 

• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

San Francisco Bay Area

$123,400—$145,200 USD

All Other California Locations

$111,100—$130,700 USD

Colorado

$98,800—$116,200 USD

New York City

$123,400—$145,200 USD

All Other New York Locations

$111,100—$130,700 USD

Seattle

$111,100—$130,700 USD

All Other Washington Locations

$111,100—$130,700 USD

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.