Implementation Specialist, Brewery Solutions

Next Glass powers the alcoholic beverage industry through innovative software & technology, world-class experiences, and unparalleled content that reflects our unique and enthusiastic community. Next Glass is the worldwide leader in bevtech, offering a suite of software, services and experiences to SMBs, enterprise partners, breweries and consumers. Through the Next Glass family of brands, including Untappd, Oznr, Hop Culture, BeerAdvocate, and Ollie, Next Glass maintains the worlds largest community of beer enthusiasts and delivers unmatched value to our partners and customers through this engaged audience across the globe.

Next Glass is seeking an Implementation Specialist to join our Brewery Solutions team. The Customer Implementation Specialist will aid new Next Glass customers in onboarding and implementing Ollie, our market-leading brewery management system. Ollie is designed to help breweries manage all aspects of their business, from beverage production to sales and order fulfillment.

As an Implementation Specialist, you will be responsible for the onboarding, configuration and new customer training associated with the Ollie platform. You will work closely with other internal teams including support, sales, and product to ultimately drive the best outcomes for our customers.

RESPONSIBILITIES

• Onboard and train customers on Next Glass products that span their entire operation (production management, order management, marketing, e-commerce etc.)

• Work closely with the customer to ensure accurate and timely set up of Next Glass systems and assists with initial use of systems.

• Develop and understanding the customers business to ensure system setup aligns with the customers specific needs and workflow.

• Develop a deep understanding of Next Glass solutions to enable clear and efficient guidance to new customers.

• Contribute to the creation and execution of new processes and internal playbooks as necessary.

• Work collaboratively with our Product and Support teams to flag key customer challenges and drive forward product improvements as a voice for the customer internally

POSITION REQUIREMENTS

• Beverage industry experience or working with Next Glass products is highly desirable.

• 2-3 years experience in implementation, account management, customer services or other related customer-facing positions

• 2-3 years experience in a project management function

• Strong communication skills with a proven ability to convey complex or technical information in a simple, direct manner

• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail and composure under tight timelines

• Team player with a willingness to operate in a fast-paced environment.

• Eager to learn and understand the functionality and inner workings of our products.

• Experience with ERP systems

• Experience with Quickbooks Online

• Comfort speaking by phone and teleconferencing with customers (Zoom, Teams etc.)

• Proficient in Google Suite (Gmail, Google Docs, Sheets, etc.)

• Proficient in Microsoft Office suite (Excel, Powerpoint)

• BA/BS degree preferred