Junior Expansion Account Executive

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Location: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of Nextiva's Guadalajara office are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we're transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We're looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions. This is a proactive, ownership-driven role; success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva's AI-powered platform.

What You'll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base.
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities.
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs.
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes.
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce.
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva's platform, including AI-driven capabilities that improve efficiency and customer experience.

About You

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment.
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics).
• Strong communication skills with the ability to simplify complex concepts; advanced English fluency required (spoken & written).
• Comfortable with outbound engagement and proactive customer communication.
• Highly organized with strong follow-through and attention to detail.

Nice to Have:

• Bachelor's degree in business or a related field.
• Experience selling SaaS, UCaaS, CCaaS, or related technologies.
• Familiarity with Salesforce or similar CRM platforms.
• Familiarity with qualification frameworks (BANT / MEDDPICC).
• Prior experience supporting US-based customers in a B2B environment.

Compensation & Growth

• Competitive base salary + uncapped commission.
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity and lead meaningful change.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
• Right Attitude: Collaborative, competitive, and resilient team players who foster a culture of service, respect, and care for customers and teammates.

Total Rewards

• Health: Major health insurance for you, your legal partner, and children under 25 years, including vision and dental coverage.
• Insurance: Life insurance (24 times your monthly salary).
• Work-Life Balance: Newly hired full-time employees receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter.
• Financial Security: 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers, and a 13% matched savings fund.
• Wellness: Employee Assistance Program and comprehensive wellness initiatives.

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide, and is the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.