Junior Customer Supporter

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America.

About the role

The purpose of this role is to provide great customer support and improve the user experience for Terapeut Booking/EasyPractice users. This person will be responsible for handling customer inquiries via Intercom, creating valuable support content and collaborating with internal teams to improve our support team.
This role is critical to ensure we can deliver world-class support in line with our company goals. By resolving customer issues, producing effective support materials and working closely with other departments, this role will be a key part of upholding high customer support standards, strengthening customer relationships and contributing to the company's growth and success in the Market! You'll be focused on:

• Customer Satisfaction: Providing responsive and helpful support to resolve issues and boost user satisfaction.

• User Experience: Developing content and tools that guide users proactively helping them make the most of our software.

• Continuous Improvement: Analyzing user interactions and feedback to find opportunities for system improvements and optimizations.
  

• Collaboration: Working closely with different internal teams to align user feedback with product development, marketing, and sales strategies.
  

Your key responsibilities include:

• Customer Service: Responding to inquiries via email and our built-in messaging system.

• Content Creation: Creating support articles, setting up guided product tours, and other proactive support initiatives.

• Translation Tasks: Translating from English to Danish.

• Support Analysis: Analyzing user searches and adjusting search results to improve the user experience.

• Cross-Functional Collaboration: Regular communication with our development, marketing, sales, and product teams.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. Critical technical, professional and personal skills are:

• Strong written communication skills in Danish and English skills (both spoken and written) – knowledge of other Scandinavian languages is a plus.

• Ability to work independently with strong time management and organizational skills.

• Customer-oriented mindset with a proactive, solution-focused attitude.

• Basic technical skills in using digital tools and platforms for customer support.
  
  In addition, our humble wishlist would be that you:

• Have experience with written customer service or is motivated to learn.

• Have experience in similar roles – this is an advantage but not a requirement.

• Are a team player who is willing to help out wherever needed.

• Think creatively and loves finding innovative solutions.

• Have technical flair and thrives in a digital context.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

We are a remote-first company, and many of your colleagues will therefore be based in different locations in Europe. You will have the opportunity to work either from our shared office at Vesterbrogade, Copenhagen remotely or in a combination of both. We therefore expect you to value ownership and responsibility and thrive in a remote culture.

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

Department

Customer Support

Locations

Europe, Denmark

Remote status

Fully Remote