About Ontra

Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle.

Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.

Our Culture

Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth.

Our commitment to innovation extends beyond our technology; it’s embedded in our culture, and AI plays a crucial role in everything we do.

Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.

Note: For this job, we are currently only hiring candidates based in the United States.

About the Role

Ontra is seeking a Customer Enablement Manager reporting to our Senior Managing Director, who leads our Customer Success Operations and Strategy team.

We’re looking for a proven customer enablement or education leader who’s excited to empower our customers by owning our customer-facing help center, creating and managing dynamic enablement programs in partnership with Customer Success Managers, and building a comprehensive library of content aligned with product roadmaps and marketing messaging.

If you are a proactive and resourceful professional with a knack for creating clear and engaging content, adept in project management from inception to completion, and possess exceptional communication and collaboration skills, this is a great opportunity to build a function from the ground up.

What You’ll Do

Help Center Management: Oversee the development and continuous improvement of a customer-facing help center, ensuring it meets the evolving needs of users
Content Creation and Coordination: Write and manage the creation of help center articles, video tutorials, and training materials that align with product roadmaps and marketing strategies
Program Development: Design and implement customer enablement programs in collaboration with Customer Success Managers and implementation teams to enhance user proficiency and satisfaction
Cross-Department Collaboration: Work closely with Product and Product Marketing teams to ensure all enablement content is accurate and integrates seamlessly with new feature releases
Data-Driven Insights: Analyze customer engagement data to evaluate the effectiveness of enablement initiatives and guide future content development
Customer Experience Enhancement: Proactively improve product adoption and overall customer experience by leveraging feedback and usage patterns

What You’ll Bring

3+ years of experience in customer enablement, customer success, education, or related fields, particularly in a mid-to-large B2B SaaS environment
Proven experience in creating and managing a help center, knowledge base, or Learning Management System (LMS) such as Docebo
Demonstrable experience in using data and analytics to measure the impact of customer enablement programs
Experience working effectively with product management and product marketing teams
Excellent communication abilities, with a focus on technical writing

Pay Transparency

Ontra takes individual candidate location, experience, and skills into consideration when determining compensation.

Some positions may be eligible for additional compensation, such as commission, variable compensation, profits interest units, or other equity-based compensation, which are not included in the base pay range.

Base Pay Range: $96,000 – $144,000 USD

Hiring Locations

We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.

United States: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC: Hong Kong
EMEA: United Kingdom

Benefits Snapshot

Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
Twice yearly team offsites for in-person collaboration
Paid flexible time off policy
Paid parental leave and benefits
Employer-supported retirement contributions, varying by country
Monthly phone and internet reimbursement
Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
Various options for medical, dental, and vision insurance

Travel

Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on business needs.

Inclusivity

Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Additional Notes

Personnel Privacy Notice: View here
Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location
External Agencies: We are not accepting blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place

Customer Enablement Manager