Senior Backend Software Engineer, Growth and Trust

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the Role

As part of the Growth & Trust Squad within the Growth and Scale group, this Senior Backend Software Engineering role is pivotal in driving initiatives that directly contribute to our company's strategic objectives. Our team is responsible for crafting experiences that engage and delight users, driving them from first signup to retained customer. We partner with support, sales, and marketing to make this process self-serve to scale our business. Simply put, we get users setup, successful, and spreading the word as we support our company growth goals.

Some of the areas you’ll support:

• Activation: Designing and building the new-user experience that connects them to key aspects of the product and helps them become power users.

• Onboarding & Porting: Building a smooth and clear onboarding process that will help our customers quickly discover that OpenPhone is right for them.

• Compliance requirements: Registering for compliance products could be confusing + overwhelming for customers. You will help design and build an experience that is nothing like going to your virtual DMV.

Your contributions will directly impact our ability to grow and scale as a company. As a Senior Backend Engineer at OpenPhone, you will spend the majority of your time coding, architecting, and owning moderate to complex components. Beyond your technical work, you may also lead a small team or lead a project. You might also spend time providing technical guidance, code reviews and design and deliver on small/medium size projects end-to-end.

Technical stack and tools:

• Our backend is built on Node using Typescript.

• We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.

• The overall architecture is event-driven microservices with RabbitMQ at the center of it.

• We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.

• We use Kong as our public API Gateway.

• Observability Tools: Datadog

• Other Tools: Figma, Linear, Notion, and Slack

About you:

• Strong experience with Typescript, or experience with object-oriented languages such as Java or C# and Javascript/Node.

• Strong experience with observability tools, including metrics, structured logging, and distributed tracing

• You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same.

• You are intentional about how your work impacts customers, the community, and each other. You practice empathy, generosity, and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution.

• You are curious. You better seek to understand the ‘why’ behind things, so that you can better plan and build the ‘how’. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner.

• Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable, testable, and maintainable.. When working in the codebase, you leave things better than how you found them.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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