Customer Service Representative

The Customer Service Representative is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information.

Key Responsibilities

• Handle a minimum of 50 inbound phone calls per shift

• Build new accounts and ensure proper testing of alarm panels by field technicians

• Manage and respond to daily emails with proper email etiquette through Outlook.

• Utilize available resources to perform daily job responsibilities

• Process and respond to all customer requests received via phone and email

• Provide available customer reports as requested

• Provide world-class customer service to every contact

Skills, Knowledge and Expertise

• High School Diploma, GED, or Equivalent required

• Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred

• 6+ months of customer service and/or call center experience preferred

• Knowledgeable of MS Office - Word, Excel, and Outlook

About OutToday.com

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.