L&D Manager

We are seeking a practical, delivery-focused L&D Manager to join the People Experience team and help establish our early-stage Learning & Development function. As the organisation’s first dedicated L&D specialist, you will build and manage core training processes, oversee the LMS, and deliver foundational development programmes that support a consistent and engaging employee experience.

This is a hands-on, operational role suited to someone highly organised, process-driven, and confident managing training programmes end to end.

Key Responsibilities

Training Operations & LMS

• Maintain and administer the LearnUpon LMS, ensuring content is organised and up to date

• Track L&D spend in partnership with Finance and maintain budget oversight

• Manage training records, reporting, and compliance

Onboarding

• Audit and improve the end-to-end onboarding experience (content, systems access, touchpoints, manager responsibilities)

• Partner with HR and IT to streamline workflows and ensure a smooth day-one experience

• Create and maintain onboarding materials (eLearning, guides, checklists, templates)

• Deliver or coordinate induction sessions and evaluate programme effectiveness

Apprenticeships

• Act as the main contact for apprenticeship providers

• Support apprentices and managers through programme requirements

• Track progress, manage documentation, and ensure funding compliance

• Coordinate reviews and reporting

 Content Creation & Delivery

• Develop clear, practical training materials and job aids

• Review and update existing learning content

• Contribute to digital and blended learning solutions

• Deliver internal training sessions (e.g., manager fundamentals, core skills)

Ways of Working

• Operate independently as the sole L&D specialist

• Collaborate with HR and cross-functional stakeholders

• Manage external vendors and platforms as required

Skills, Knowledge and Expertise

• Background in a Training Coordinator, L&D Administrator, or Training Manager role

• Experience managing LMS platforms and operational training processes - knowledge of LearnUpon highly desirable

• Strong organisational skills with the ability to manage competing priorities

• Apprenticeship programme experience (desirable)

• Comfortable facilitating small-group or virtual training

• Detail-oriented and process-driven

• Confident communicator and facilitator

• Self-sufficient and proactive

• CIPD Level 3 (desirable)

• Focused on practical implementation and continuous improvement

About ParentPay Group

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.