About Peek

Peek is the operating system powering the experiences industry — from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.

As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day."

The Role

Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.

The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.

Our collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.

Responsibilities

Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating
Craft informative, timely, and instructional messages in response to product- and tech-related queries
Active participant in team meetings and in assisting other colleagues across the company
Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes
Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes
Meet monthly Items per month, CSat and QA minimums and develop consistent performance

Skills You Already Have

2+ years of experience in customer service and/or technical support
Full-time availability; ability to work 5 consecutive days (possible schedule to include weekend day)
Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
Natural enthusiasm for helping people solve technical problems
Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners
Ability to work in a dynamic environment without skipping a beat
Must be punctual and reliable
Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue
Discretion in handling potentially sensitive information about a partner, partner’s account, or business
Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment

Nice to Haves

Spanish language fluency
Interest in the travel/tourism industry
Experience working within Zendesk or other support tooling
Experience working with Salesforce, JIRA, Slack, and/or G-Suite

Technical Support Representative