Developer Support Engineer

We are a team of doers, seasoned engineers, hackers and builders, working on the future of streaming data.

Funded by premier investors including GV and Lightspeed, Redpanda is building the streaming data platform for developers. We’re evolving streaming beyond the Apache Kafka® protocol into a unified “engine of record” that delivers a categorical reduction in complexity, wicked-fast performance, onboard Wasm transforms, and transparent tiered storage that gives consumers access to both real-time and historical data from a single API.

You Will:

• You will be one of the first members of our support team, with the mission to assist our customers with issues and questions they have about Redpanda:

• Be the primary face of our organization to our customers on issues associated with Redpanda operation. These may be issues related to configuration, hardware, documentation, product, or requests for features.

• Work with the rest of engineering to drive customer issues from creation through resolution.

• Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization.

• Build tools & services to create and improve support infrastructure, from issue lifecycles to trending on root causes.

• Participate in on-call rotations to follow the sun in support of our customers.

You Have:

• 3+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems

• Experience with containerization

• Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)

• Proficiency in bash scripting and/or Python

• Comfortable working with a 100% distributed engineering team

• Strong experience with public cloud providers

• Willingness to participate in an on-call rotation

• Excellent written communication skills

Nice to have:

• Proficiency with Go and/or Kubernetes

• Experience supporting a SaaS platform

• Experience supporting a streaming platform

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.
Join Redpanda if you’d enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.