Clinical Operations Associate

Role: Clinical Operations Associate  

Location: Remote / US Based

Job Type: Permanent / Full time

Reports to: VP of Ops

Job Description

About Us:

Resilience Lab is modernizing how clinicians work together to provide mental health care that’s high-quality, personalized, and accessible.

Our proprietary platform supports the largest and most diverse clinical community in the Northeastern US and provides our team of therapists with the technologies, methodologies, and training needed to focus on what matters most: improving lives.

Resilience Lab: Your Therapy Team

Opportunity:

We are seeking a proactive and strategic Clinical Operations Associate to drive the pre-onboarding and onboarding process for clinicians, manage third-party referral platform profiles (such as Psychology Today, Zencare, and Zocdoc), and conduct ongoing analysis to maximize the effectiveness of these platforms. In this key role, you will play a pivotal part in ensuring our clinicians can focus on delivering exceptional care by streamlining operations and enhancing platform performance. We’re looking for someone who is an excellent communicator, skilled at juggling multiple projects, and adept at identifying opportunities to optimize our current systems and workflows.

Responsibilities:

Oversee seamless clinician onboarding, manage third-party platforms with precision, and provide guidance on clinician requests

Clearly communicate pre-onboarding and onboarding expectations to new clinicians, ensuring a smooth transition into their roles

Coordinate pre-onboarding logistics, including scheduling photoshoots and video sessions and assisting with content creation for referral platforms

Oversee the onboarding process, including completion of state supervision forms, ensuring clinicians are featured on the website, and providing training on calendar systems

Manage the setup of referral platform profiles for new clinicians, while facilitating updates and improvements for existing clinicians

Maintain and organize Monday.com boards to efficiently track the onboarding and offboarding processes

Conduct monthly data analysis of referral platforms to assess and report on their performance and effectiveness

Manage the clinical inbox, triaging questions and concerns to the appropriate departments for swift resolution

Collaborate across departments to streamline and optimize the client intake process from referral platforms

Requirements:

Expert in Google Calendar (will need to train and be able to answer questions)

Proficient in Google Workspace (e.g., Google Documents/Sheets/Slides, etc.)

Proven track record of effective communication with various populations/stakeholders

Proven experience successfully leading therapists or other specialized professionals in private or group practice settings

Qualifications:

Comfortable working at a fast-paced, early-stage startup with an aggressive growth strategy to scale the company

Ability to work independently and as part of a team in a remote working environment

Ability to prioritize corporate objectives while balancing the needs of various stakeholders in the organization

Strong leadership skills, interpersonal and communication skills, and ability to work effectively with a range of diverse groups

Ability to handle confidential and sensitive information mindfully and effectively

Excellent organizational and time management skills

Ability to alter between detail-oriented and big-picture thinking depending on the task

Ability to gather and analyze statistical data and generate reports to inform decision-making and problem-solving

Ability to learn and adapt to new technologies quickly and easily

Desire to visualize, craft, and execute new processes for maximum efficiency

Strong writing and editorial skills

Compensation & Benefits:

$50,000 - $65,000

401k

Health/Dental/Vision

PTO

Equity grant