Customer Success Operations Manager

Customer Success Operations Manager (f/m/x) – Remote in DE, ES, IT, or DK – SaaS/Greentech

You will become the platforms and tooling guru for the customer success team, building automations and integrations to ensure your team are working at the pinnacle of efficiency by utilizing all the tech!

You'll remain up to date on available resources to ensure we are delivering exceptional service to our clients on their journey to make their supply chains more sustainable through the Retraced platform.

What you will do

As a Customer Success Operations Manager, you will play a critical role in managing and optimizing our CRM tools and operational systems. This new position focuses on internal operational support of the CSM teams in tooling, process and automations. You'll be helping the team maximize the value of our platforms and systems.

• Identifying and implementing opportunities to automate processes, streamlining operations

• Optimizing CRM tools to enhance efficiency and productivity across teams

• Monitoring tool usage, ensuring seamless system integration and data accuracy

• Collaborating with cross-functional teams to understand operational needs and support processes

• Generating reports and creating internal dashboards to track performance and system efficiency

• Acting as a technical liaison between teams, ensuring smooth communication and operational alignment

• Providing training and support to team members for CRM tools and related systems

• Maintaining comprehensive documentation of processes, tools, and integrations

What’s in it for you?

• Work with a modern, international team on a mission to make the fashion industry more sustainable

• Competitive package, generous holiday allowance (unlimited in some locations)

• A company where values are actively lived

• Be part of a young, dynamic company that values employee ideas

• Join a thriving business on the cusp of its next growth phase

• High level of personal responsibility and independence

• Flexible, hybrid, and remote work options

Who you are

• Minimum 3 years of experience in sales operations, customer success operations, CRM management, or data analysis, ideally in a SaaS or tech company

• Strong technical background with a solid understanding of CRM tools, system integrations, and automation

• Basic coding skills to communicate effectively with technical teams and manage system integrations

• Experience generating performance reports, building dashboards, and monitoring tool usage

• Excellent communication skills to liaise across different teams and support operational processes

• Familiarity with automation tools (e.g., n8n, Make.com, IFTTT) and AI technologies (e.g., ChatGPT, Copilot) is a bonus

• Existing experience with Power BI or similar would be nice to have

Apply here, everyone will get a response

Retraced was born in 2019 in Düsseldorf, Germany, with the vision to create a global ecosystem that drives sustainable change in the fashion industry through transparent collaboration. With over 65 employees globally and more than €20 million raised, our award-winning platform is the world’s first cloud-based supply chain sustainability management system.

Our platform empowers fashion and textile companies to connect stakeholders across their global supply chains, ensuring efficient sustainability data exchange and collaboration. This enables businesses to implement responsible production practices that can be shared both internally and externally with stakeholders.

For more information, visit the Retraced website or check out our LinkedIn page.

We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.
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