Technical Account Manager

About us:

RevenueCat makes building, analyzing, and growing mobile subscriptions easy. We launched as part of Y Combinator's summer 2018 batch and today are handling more than $1.5B of in-app purchases annually across thousands of apps.

We are a mission driven, remote-first company that is building the standard for mobile subscription infrastructure. Top apps like VSCO, Notion, and ClassDojo count on RevenueCat to power their subscriptions at scale.

Our 50 team members (and growing!) are located all over the world, from San Francisco to Madrid to Taipei. We're a close-knit, product-driven team, and we strive to live our core values: Customer Obsession, Always Be Shipping, Own It, and Balance.

We're looking to hire a Technical Account Manager to support our largest customers with their technical needs. You’ll be the primary technical contact for the largest and most strategic customers, helping them solve complex issues while building long-lasting relationships.

As the technical consultant for our enterprise customers, you’ll use your expert knowledge to ensure the customer’s needs are continually met. You’ll play a critical role in creating lasting relationships with customers as they continue to grow in the post-sales lifecycle.

About you:

• You have 1-2 years experience in a technical customer-facing role (technical account management, support, solutions engineering, or another heavy customer-facing role) working in a technical manner.

• You have an interest in "wearing many hats,” doing what it takes to help customers every day.

• You have experience in one or more of the following: iOS (Swift / Objective-C), Android (Java / Kotlin), Dart, React Native.

• You have great debugging skills: You will identify why apps aren’t working, often with limited information, be able to debug code and utilize things like stack traces to help identify issues.

• You have an understanding of the mobile development and release process.

• You have excellent verbal, written, and interpersonal communication skills.

• You empathize with customers and their development/learning process: we usually hear from customers at their lowest and need to be understanding.

In the first month, you'll:

• Get to know our Enterprise customers and their specific implementation details

• Learn the common frustrations our enterprise customers have, and start becoming an expert on all things RevenueCat

• Spend time shadowing customer conversations (technical diligence, onboarding, account reviews, support, technical office hours, etc.)

• Work with other Technical Account Managers to untangle complex customer issues

Within the first 3 months, you'll:

• Find common pain points for our enterprise customers and make suggestions to the product team to help reduce customer friction

• Jump on calls with Customer Success Managers to serve as the technical expert on the call

• Work directly with your accounts to assist with any technical needs in the post-sales lifecycle

Within the first 6 months, you'll:

• Work closely with customers to fulfill one-off requests that go beyond the regular support process to support customers’ specific use-cases

• Lead solo office hours for your enterprise customers

• Make significant contributions to the technical account management process that help you and your teammates be more efficient

Within the first 12 months, you'll:

• Develop a super-hero like intuition for the root causes of customer issues and become an expert troubleshooter

• Interview, hire, and mentor additional Technical Account Managers

• Discover new and unexpected ways to delight customers with our support experience

What we offer:

• $107,000 USD salary regardless of your location

• Competitive equity in a fast-growing, Series B startup backed by top tier investors including Y Combinator

• 10 year window to exercise vested equity options

• Fully remote work environment that promotes autonomy and flexibility

• Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health

• $2,000 USD to build your personal workspace

• $1,000 USD annual stipend for your continuous learning and growth