About Runway

Runway is a collaborative business planning platform designed to make business intuitively understandable for everyone.

Our Mission: To make business accessible and understandable to everyone. We believe that teams that understand the “why” behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands.

Our Approach: Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams — not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning.

Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster.

Our Customers: World-class companies like AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR rely on Runway to run their businesses more efficiently.

Our Investors: We are supported by a select group of investors that we admire, including Garry Tan (YC & Initialized), a16z, Elad Gil, Naval Ravikant, Dylan Field (founder of Figma), Eric Ries, Claire Hughes Johnson (COO of Stripe), Henry Ward (founder of Carta), Akshay Kothari (COO of Notion), Eugene Wei, Lenny Rachitsky, Nikita Bier, Scott Belsky, Soleio Cuervo, Balaji Srinivasan, and many others.

Working at Runway

We're remote-first, so you can work from anywhere in North America. We strive to be clear in our communication and over-communicate by default.

It’s early in our journey, so you'll have an opportunity to shape not just our product, but the company itself: how we work together, what makes us stand out, and who we hire.

Our Values

💩 Give a Shit: Giving a shit can’t be taught. It’s an inner drive that compels you to do what’s right and do it well. Have passion, take pride, and care deeply about your impact.
💡 Create Clarity: Cut through ambiguity and reveal the truth. Start with why, then answer how and what. Treat problems like puzzles, dig deeper, and find the right path.
🤝 Build Trust: With trust, it’s safe to take risks. We get there by being open, honest, and accountable. Actively listen, speak your mind, and consistently show up.
✨ Raise the Bar: Scrap the status quo and push yourself to create something that wows. Get others excited to do the same. Iterate, elevate, and don’t stop moving forward.

What you’ll do

Upgrade customers’ financial stacks by deploying Runway for automating actuals and elevating forecasting
Lead and document customer onboarding for streamlined adoption of the Runway platform
Empower customers with product training and advice until they are self sufficient
Have outsized ownership in creating our customer onboarding and renewal plans
Work cross-functionally with product and sales to define, design and deliver our pre and post sales process
Partner with sales for renewal and account expansions

We’d love to hear from if you have…

passion for enabling and activating customers
strong communication and project management, so you can bring joy a meaningful book of customers
a learning mindset, with curiosity about our product, customers, and ways of working
humility, low ego, and clarity when sharing ideas, giving and receiving feedback, and making decisions
optimistic pragmatism by delivering great work that’s not compromised by the realities of a small team iterating on a big problem with little time
Empathy and understanding for customer needs and constraints
proactive team leadership and partnership with their sales, and product colleagues
experience with technical product onboarding is a strong plus

Bonus Points:

If you have experience with FP&A software

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The base salary range for this full-time position is $150,000-$190,000 + generous early employee equity + benefits. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect the base salary only, and do not include equity, benefits, or potential performance related bonuses.

Technical Customer Experience Manager