Community Growth Manager

Saltbox simplifies the hardest parts of running a small online business. Our flexible workspaces combine modern office settings with warehouse suites, designed to support the growth of small businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and more. You can make a direct impact on small businesses in your area!

We are seeking a Community Growth Manager to spearhead efforts in building a vibrant, engaged community of small eCommerce merchants. You’ll play a vital role in creating strategies to drive member engagement, host impactful events, and strengthen our community across both digital and physical spaces.

Core Functions

Community Engagement & Growth

• Build & Foster Community: Cultivate thriving online and offline communities on platforms like Facebook Groups, Slack, Discord, Reddit, and Substack.

• Drive Engagement: Develop creative strategies to encourage organic community growth through private conversations and social interactions.

• Facilitate Connections: Lead discussions, answer member questions, and create opportunities for members to share their experiences.

Event Planning & Activation

• Plan & Execute Events: Host engaging webinars, workshops, and networking events (virtual and in-person) that connect community members.

• Collaborate with Experts: Work with influencers and industry leaders to deliver valuable content and experiences for members.

• Interactive Engagement: Organize innovative experiences like challenges and Q&A sessions to foster interaction.

Content Creation & Amplification

• Develop Resonant Content: Create impactful content tailored to small eCommerce merchants, including blogs, case studies, and video reels.

• Leverage Social Channels: Maximize engagement through Instagram and TikTok content creation.

• Encourage User Participation: Inspire community members to generate content and share their success stories.

Community Moderation

• Maintain a Positive Environment: Monitor platforms to ensure a supportive and respectful atmosphere.

• Empower Moderators: Train community ambassadors and moderators to facilitate conversations and address issues proactively.

Analytics & Optimization

• Track Community Metrics: Analyze engagement, growth, and member feedback to measure impact.

• Iterate Strategies: Refine community approaches based on performance data and member insights.

*Other Responsibilities: This role will occasionally require travel, 1-2 trips per quarter for events.

What You Bring

Experience in Community Management: Ideally 5 years of experience in managing online and offline communities, preferably in eCommerce or tech. However, we’re excited to hear from all candidates who demonstrate a passion and aptitude for this role.

Social Media Mastery: Skilled in leveraging platforms like Instagram, TikTok, and dark social channels for organic growth.

Event Planning Skills: Strong background in organizing events that drive engagement and value.

Content Creation: A flair for storytelling and creating content that resonates with diverse audiences.

Analytical Mindset: Proficient in analyzing community data and translating insights into actionable strategies.

Passion for People: Exceptional interpersonal skills with the ability to build genuine connections.

What We Offer

At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We’re proud to offer a comprehensive benefits package, including:

• Medical insurance fully covered for two UHC plans, or a low premium for PPO

• 401K plan options

• Company-paid long-term, short-term disability, and life insurance

• Generous paid vacation, sick leave, and holidays

• Paid parental leave

• Opportunities for professional development, including job training and a dedicated learning budget

Are you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer this full-time position with a base salary range of $90k-$110k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job.