Customer Success Associate

Location: Remote (up to 25% travel required)

Reporting to: Director of Strategic Partnerships & Customer Success

Type: Full-Time | Early-Career

Salvo Health is seeking a sharp, customer-centric Customer Success Associate to join our growing team. This role is ideal for someone in their early career (1–3 years of experience) who is hungry to learn, ready to build, and excited to join a mission-driven health tech startup. You’ll work directly with our partners—some of the most forward-thinking GI practices in the country—to ensure successful onboarding, engagement, and growth with Salvo Health’s programs.You’ll report to the Director of Strategic Partnerships & Customer Success and collaborate cross-functionally with Clinical Operations, Product, Revenue Cycle Management (RCM), and Growth teams. This is a hands-on, high-impact role where you’ll help shape systems and experiences that directly affect patient care and partner success.

$60,000 - $80,000 a year

What You Will Do

Customer Onboarding & Implementation: 

Guide new practice partners through onboarding and implementation, ensuring a smooth go-live experienceSupport the creation and iteration of scalable launch playbooks and implementation checklistsDrive onboarding handoffs across BD, Ops, Product, Clinical and other internal teams to ensure alignment

Relationship Management & Expansion: 

Serve as the primary day-to-day point of contact for assigned clinical and operational partners

Support the expansion of Salvo’s two largest clients by coordinating across work streams and surfacing key partner needs

Maintain detailed customer maps including location data, clinical champions, sentiment tracking, and decision-maker influence

Engagement, Insights & Adoption: 

Track usage patterns, adoption blockers, and partner sentiment to proactively address risks and opportunities

Develop and maintain customer scorecards focused on performance, referrals, billing health, and retention

Assist in building logic for partner-specific EHR workflows, billing documentation, and operational alignment

Process Improvement & Documentation: 

Create, expand and maintain client-specific SOPs, tailored to partner workflows, escalation pathways, and team structures

Build and refine enablement materials such as provider job aides, care pathway flows, and billing education guides

Identify gaps in patient support, billing and reconciliation, internal tracking, developing and implementing cross-functional improvements

Cross-Functional Collaboration: 

Partner with Product, RCM, and Marketing to ensure seamless delivery of the Salvo experience

Contribute to marketing enablement toolkits and documentation used by partner-facing teams

Work cross-functionally to execute strategic initiatives tied to financial clarity, patient eligibility, referral data, and more

Requirements

Bachelor’s degree in Business, Healthcare Administration, Public Health, or a related field

1–3 years in a client-facing role (Customer Success, Account Management, Consulting, or Ops)

Excellent communication, interpersonal, and presentation skills

Strong problem-solving ability with a systems framework mindset

Organized, proactive, and able to manage competing priorities

Creator looking to develop solutions from 0-1

Experience using CRM or support tools (e.g., HubSpot, Salesforce, or Zoho)

Comfortable with ambiguity, fast-paced environments, and cross-functional collaboration

Willingness to travel up to 25% to visit client sites across the U.S.

A genuine passion for helping customers achieve their goals 

Benefits

Competitive base salary + performance bonus and equity opportunity

Hands-on learning and growth within a high-impact health tech startup

Work alongside talented, kind, and curious people in a culture that prizes innovation, empathy, and relentless problem-solving

Be part of shaping the future of hybrid healthcare—combining the best of brick-and-mortar with the power of digital medicine

A mission-driven culture focused on transforming chronic care and improving patient lives