Hi 👋

We’re Panoramata.co — we help companies track their competitors’ digital marketing strategies.

We’re a small, profitable team at an early stage — all the good sides: we ship fast, learn fast, and work closely together. More customers are joining every week and the product keeps improving. We’re 100% remote-first and fully flexible.

We're looking for someone to join as a Growth Customer Success Manager, which will be a new strategic position within our team.

Why YOU should apply

This is a unique opportunity to come and build with our founder CS team, make thousands of clients happy, and join a growing profitable business. You'll work directly with the founder and you'll be able to have a direct impact on the company's future

If you want ownership, visible outcomes, and a friendly work environment, you’re in the right place.

You’ll learn a ton, have room to grow into your dream job, and enjoy a high degree of autonomy with the means to take ownership of your work. You’ll work with entrepreneurs, agencies, and companies of all sizes around the world.

Who We’re Looking For

Your primary task is to help prospective and existing customers improve their own marketing strategy with Panoramata. You’ll identify high-intent product signups, run discovery and value-focused demos, and close inbound deals — then stick around to make sure big accounts onboard smoothly, adopt the product, and renew/expand.

You’re resourceful, curious, and comfortable owning outcomes end-to-end in a small team.

Responsibilities and Day-to-Day

We're a small team with great ambitions, and we give ourselves the means to achieve our goal. I'm looking for someone who wants to grow professionally and who's not afraid of change.

This is not a technical role - if you're familiar with digital marketing and thriving to help companies do better, you'll be in the right place.

There are four main parts to your day-to-day:

Inbound from Product Signups (PQLs) - Identify and prioritize high-intent signups and trials.
Inbound Sales (Qualify → Demo → Close) - Run discovery, demo the platform, handle objections, and own the close (no cold outbound).
Strategic Customer Success - For larger customers: plan onboarding, drive activation, run check-ins, and build relationships. Your goals? Prevent churn, spot expansion, and lead renewals.
Light Support & Enablement - Coordinate with support for tickets when needed and create short content (email, presentation, a quick Loom) when it accelerates sales/adoption.

What success looks like

Healthy PQL to SQL conversion and inbound close rate
Faster time-to-first-value and strong onboarding completion
Active usage and feature adoption in named accounts
Solid retention and expansion rates
Clean CRM and reliable forecasting

Requirements

2–5 years in SaaS across inbound sales and/or customer success (you’ve run discovery, demoed, negotiated, and closed)
Strong discovery and objection handling; clear written/spoken communication (async friendly)
Comfortable in CRM (we use Attio) and product usage data (we use PostHog/Amplitude)
Organized, rigorous with follow-ups, and proactive with customers
Reliable, fast internet
Native English

You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.

Nice-to-haves

Bilingual French/English
Experience with marketing platforms such as Mailchimp, Klaviyo, or Shopify
Background in a marketing team, agency, or martech stack

Benefits of Joining Our Team

Fully remote, full-time
Flexible, async schedule (covering most US working hours)
Foundational role — help define how revenue-focused CS works here
Competitive salary
Healthcare reimbursement
24 days PTO

We can’t wait to work with you and build something amazing together!

Panoramata asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Panoramata directly.

Growth Customer Success Manager (SaaS)