Product Designer II

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of  stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare. 

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

We love collaborating and investing time in our Scribd community, and we create intentional in-person moments with each other to build culture and connection. And, it is through our flexible work benefit – Scribd Flex – that we enable employees, in partnership with their manager, to choose the work-style that best suits their individual needs and preferences.

About the team and role

We’re looking for an experienced Product Designer to join our Lifecycle product team within our Growth organization, a team that spans multiple strategic areas of our subscription-based business. You'll design personalized and delightful communication touch points along the entire customer journey on and off Everand, Scribd, and SlideShare, turning new visitors into engaged subscribers. Your role is pivotal in building and maintaining a meaningful relationship with our customers. We're a team that values experimentation, craft, collaboration, and above all, our people. Come help us build an exceptional reading experience for everyone.

What We’re Looking For

• Someone with experience owning the end to end design process, from user research to high fidelity design and developer handoff.

• Someone who’s excited to reimagine the way we communicate to customers. 

• Someone who’s eager to partner with cross-functional peers to define a strategic roadmap.

• Someone who loves crafting beautiful designs based on insights from real people, focusing on iterative improvements toward an innovative vision.

• Someone with empathy, leadership and strategic partnership, as well as a passion for visual polish.

What You’ll Do

• Gain a deep understanding of customer behavior, preferences, and pain points throughout the customer’s lifecycle by working with product, data analytics, user research, customer support, and marketing.

• Define an end-to-end customer lifecycle vision spanning email, push notifications, and in-app messaging with cross-functional stakeholders.

• Ensure customer communications align with our brand guidelines.

• Own design projects from brief, research, and concept exploration through prototyping, visual design, and stewardship through development.

• Use data collected from research, user testing and market evaluation to guide your design decisions.

• Pair with researchers to plan and conduct user research, and test prototypes.

• Communicate designs by creating user flows, prototypes, and high fidelity mock-ups.

• Develop and maintain detailed design documentation & specifications for your work.

• Work closely with engineers to ensure that the user experience is polished and as intended.

• Use a variety of metrics to evaluate and continuously improve the user experience.

• Regularly present your work to senior leaders for review and feedback.

Who You Are

• You have 2+ years of experience as a product designer with demonstrable proficiency owning the design process from early stage ideation through high fidelity design to product ship.

• You are comfortable working closely with other designers, product managers, engineers, researchers, and data scientists. You can synthesize and consider their points of view in your work.

• You’re a strong communicator who can explain ideas clearly and persuasively, and present your work in a way that energizes and creates shared ownership for both leaders and peers. 

• You are fluent in UX, visual and interactive design best practices and have a strong knowledge of usability fundamentals and methodologies.

• You work well with ambiguity and get excited about complex problems.

• You are people-focused and passionate about designing great experiences.

• You are proficient in Figma (our primary tool).You have experience with UX writing or copywriting.

• You are a talented designer with an impressive design portfolio that you can share with us.

• Applications without a portfolio are unlikely to be considered.

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $107,500 [minimum salary in our lowest geographic market within California] to $173,750 [maximum salary in our highest geographic market within California]. 

In the United States, outside of California, the reasonably expected salary range is between $88,500 [minimum salary in our lowest US geographic market outside of California] to $165,000 [maximum salary in our highest US geographic market outside of California]. 

In Canada, the reasonably expected salary range is between $110,500 CAD[minimum salary in our lowest geographic market] to $164,000 CAD[maximum salary in our highest geographic market]. 

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Benefits, Perks, and Wellbeing at Scribd

*Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Tuition Reimbursement

• Learning & Development programs

• Quarterly stipend for Wellness, Connectivity & Comfort

• Mental Health support & resources

• Free subscription to Scribd + gift memberships for friends & family

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays (+ winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Diversity, Equity, & Inclusion programs

Want to learn more about life at Scribd? www.linkedin.com/company/scribd/life

---------------------------------------------------------------------------------------------------------------------------

We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.

---------------------------------------------------------------------------------------------------------------------------

Remote employees must have their primary residence in: Arizona, California, Colorado, Connecticut, Delaware, DC, Florida, Hawaii, Iowa, Massachusetts, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Ohio, Oregon, Tennessee, Texas, Utah, Vermont, Washington, Ontario (Canada), British Columbia (Canada), or Mexico. *This list may not be complete or accurate, and candidates should speak with their recruiter about their specific location for remote work.

 #LI-Remote