Data Manager

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package by Second Nature. We bring the expertise, technology, and service that professional property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year. 

Join 150+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About the Role

The Second Nature Data Manager is responsible for the accuracy and integrity of all data related to Second Nature’s RBP product. The Data Manager is responsible for inputting and verifying data accuracy, maintaining records, and auditing data entry processes. The Data Manager will also be responsible for developing data entry processes and regularly auditing them to ensure compliance.

Key Job Responsibilities

• Input and verify data accuracy and integrity.

• Develop, maintain and regularly audit data entry procedures.

• Generate and upload reports to Salesforce.

• Troubleshoot data entry issues and develop solutions to improve accuracy and integrity.

• Identify trends in data and provide reporting and analysis to stakeholders.

• Ensure charge details are being uploaded from partner ERPs on a monthly basis.

• Swing enrollments from original opportunities to new opportunities.

• Swing subscriptions from old portals to new portals.

• Bulk upload and cancel enrollments.

• Complete mass filter searches in Tableau and update ERP. 

• Layer lease IDs on enrollment level in Salesforce.

• An opportunity to oversee Data VAs.

Preferred Requirements

• 2+ years of experience working with data management and data entry. 

• Demonstrated proficiency using Microsoft Excel and other databases, effectively utilizing formulas within Excel and Google Sheets.

• 2+ years experience with data validation techniques and procedures

• Familiarity with Salesforce, Tableau, and/or other data visualization software. 

• Familiarity with Property Management software like Appfolio; Propertyware; Buildium; Rentvine; etc.

• Ability to troubleshoot data-related issues. 

• 1+ years experience working at a startup/agile environment; must be flexible & adaptable

• Excellent written and verbal communication skills. 

• Strong organizational and problem-solving skills. 

• Ability to work independently and collaboratively.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
 

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet connection

• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature?

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

• Location: Work Remotely from anywhere in the US

• Flexibility: Open PTO and sick days

• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP

• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 

• Training: A supportive team to help you grow your career and unlock your full potential

• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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