Bilingual Shopper and Merchant Support Agent

About the Role: 

Are you passionate about driving success? Addicted to solving problems? So are we. We are looking for a bilingual (French and English), customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise 

instructions to solve questions about utilizing Sezzle from both the shopper and merchant perspective. You have excellent written and verbal communication skills in both English and French Canadian. You are dependable, resourceful, and get joy from going above and beyond to make customers and merchants successful. 

This role is for Canadian residents only and will be fully remote. 

The Company: 

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

Responsibilities: 

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers and merchants 

• Showcase passion and connection with the nooks and crannies product

• Assist customers and merchants in resolving inquiries from basic to complex via email, messaging and phone. 

• Build a network of support and trust with our awesome customer and merchant experience team! 

• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams 

• Act as an advocate for our customers and merchants, report and act on observed areas for improvement in our product or processes 

• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer and merchant experience.

Ideal Experience & Skills: 

• Fluent in written and spoken Canadian French & English 

• Excellent communication and interpersonal skills 

• Proven success in a fast-paced support environment 

• Exceptional verbal and written communication skills to provide clear, articulate and kind support in technical instructions via phone support, email, and messaging

• Ability to efficiently manage multiple tasks at the same time and utilize personal judgment to solve problems 

• Driven to dig into the details of a system or process to solve problems

• Displays a passion for what you do while upholding personal and corporate integrity 

• Excitement to learn new technologies and drive success 

• 1+ years of support experience 

Bonus Points: 

• Email, phone and/or messaging experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software

• Zendesk, LiveAgent or Jira experience 

Perks & Benefits: 

• Competitive salary 

• Generous paid time off, sick time and volunteer hours 

• Life, STD/LTD, medical, dental and vision insurance 

• RRSP match 

• Collaborative fun workspace 

• The opportunity to join Canadian Lenders Association’s “BNPL of the Year” in 2022

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws. Sezzle

recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. 

Compensation: 

The compensation range for the role is $22- $25 CAD (inclusive only of base salary, and exclusive of other potential competitive benefits such as on-target commission, bonus payments, and equity). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.