Technical Support

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants.

You will:

• - Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)

• - Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

• - Assist the team with quality assurance tasks to ensure new features are bug free.

• - Assist with documentation creation and updates.

Experience with Shopify is required. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.