Order Fulfillment Coordinator

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

POSITION SUMMARY

The order fulfillment coordinator will strategize and oversee activities related to pre and post order booking process for SnapNrack. Including, providing exceptional customer service by responding promptly to customer’s inquiries and concerns. Support missed shipments and wrongly shipped materials. Effective management of customer relationship inventory database including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method and resolution of issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Supporting SNR's order management duties, between the sales team and installers/distributors

• Provide updates on all PO shipments, tracking and delivery estimates 

• Confirming with warehouse and SRM warehousing/distribution that the correct order was shipped in correct quantities

• Quality checking in person and digitally every shipment

• Serves as an escalation point for Sales,  Customer Service, Warehouse, Transportation and Supply Chain teams to help drive an outstanding customer experience

• Performs Quality Assurance (QA) testing of Customer Service team to ensure processes are followed for business compliance and provide recommendations to resolve discrepancies

• Provides manager support by monitoring all Customer Service queues to ensure customer SLA’s are being met

• Assists Specialists and Associates with backlog as needed and completes special projects outside of day to day

• Serves as the focal point for special pilots, projects or initiatives where order management expertise is required 

• Liaising with vendors to ensure timely delivery of goods.

• Examining issues or orders for inconsistencies, such as mischarges.

• Meeting and collaborating with management to assess reliability of suppliers and vendors, and to identify solutions for ongoing problems.

• Performing clerical duties, and maintaining accurate records and files of activities.

• Following established guidelines, instructions, policies, and procedures.

REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)

• High school diploma, GED, or suitable equivalent.

• 5+ years of work experience in a similar role.

• Proficient understanding of materials and services procurement.

• Excellent computer skills.

• Proficient with Microsoft Office Word and Excel.

• Outstanding communication skills, both verbal and written.

• Proficient people skills.

• Demonstrated analytical, problem-solving, organizational and time-management skills.

• Ability to comply with company policies and procedures.

Recruiter:

Lisa Chillura (lisa.chillura@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$66,661.00 to $83,353.00

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.