Customer Service Representative (Bilingual - Korean & English) - Contract Role

About the Role

Location: Remote (Must be able to work Korean business hours, Monday – Friday)
Position Type: Contract Role (Full-time hours)
Language Requirement: Bilingual – Korean & English

We are seeking a highly skilled and experienced Customer Service Consultant to join our team. This role requires a proactive, self-motivated professional who can deliver exceptional customer support while working closely with a global team. The ideal candidate will have experience supporting U.S. companies, strong technical knowledge, and a background in travel, tech, and crypto industries.

Key Responsibilities

• Provide excellent customer service support to our Korean and English-speaking clients via email, chat, and other communication channels.

• Manage and resolve customer inquiries and issues in a timely, professional manner using Zoho Desk customer support platform.

• Maintain a high level of product knowledge to effectively communicate with customers and provide accurate information.

• Collaborate with cross-functional teams, including management and supervisors, to relay customer feedback and insights for continuous improvement.

• Document customer interactions and ensure proper follow-up and tracking of issues to resolution.

• Generate daily reports and provide feedback on trends, issues, and opportunities for service enhancements.

• Support the integration of tools and systems as needed and assist with process improvements.

Requirements

Required Qualifications

• Bilingual fluency in Korean and English (written and spoken).

• Minimum 5 years of experience in customer service roles, with at least 2 years supporting U.S.-based companies.

• Proven experience using Zoho Desk or a comparable helpdesk platform.

• Proficiency in Microsoft Word, Google Workspace (Docs, Sheets, etc.), and Slack.

• Strong English writing and communication skills, with the ability to draft professional, clear, and concise responses.

• A background in the technology and cryptocurrency industries is strongly preferred.

• Demonstrated ability to work independently and provide regular updates to management and supervisors.

• Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks.

Desired Attributes

• Self-starter who thrives in a fast-paced, dynamic environment.

• Problem-solving mindset and ability to think critically under pressure.

• Comfortable working across different time zones with international teams.

• Committed to providing exceptional customer experiences and maintaining a positive brand image.
  

Benefits

Why Join Us?

• Collaborate with a dynamic and innovative team in the tech and crypto space.

• Opportunity to grow professionally in a global environment.

• Fully remote role with flexibility within Korean business hours.

• Competitive compensation

Application Instructions

If you meet all the above qualifications and are serious about contributing to a growing, forward-thinking company, we would love to hear from you.

Please submit your resume and a cover letter in English detailing your relevant experience.

Only serious candidates will be considered.

Superlogic is an equal opportunity employer.

We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.