Project Support Operations Associate

Superside is looking for a detail and solutions-oriented Operations Specialist to join us in the quest of building the best creative experience.

Our expanding Operations team is really high-impact as it collaborates with many other departments and customers alike. Joining one of the core functions of Operations at Superside, you’ll be supporting our creatives and project managers in delivering the best possible creative experience to our customers.

Reporting to the Ops Insights & PSO Manager, you’ll have a direct impact on customer and account health as you work closely with the extended Operations team to identify trends in customers’ concerns and find solutions for them.

What You’ll Do:

• Review internal projects to identify customer dissatisfaction and internal challenges by assigning and managing escalations

• Generate findings, record, and share conclusions on internal issues and quality concerns directly affecting our accounts’ health

• Address and resolve issues raised by internal teams and collaborate cross-functionally with Finance, Legal, Customer Success, Project Managers, Creatives, Team Leads and Product teams

• Provide timely and effective communication to internal stakeholders regarding issue resolution

• Evaluate existing working processes and identify areas for improvement, by streamlining workflows and enhancing efficiency

What You'll Need To Succeed:

• 1-2 years of experience in customer support and Quality Assurance roles—preferably in tech-related companies

• Meticulous attention to detail, process orientation, and analytical skills

• High personal standards for quality, accountability, and reliability

• Excellent English Proficiency—verbal and written communication skills

• Experience working with Google Suite and Slack

• Outstanding interpersonal skills with the ability to communicate and work in a fast-paced team environment

• Excellent understanding of customer satisfaction, its potential issues or disruptors

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.