LATAM Operations Support Associate - Content

About the role

As a Content Operations Executive at Sporty, you will be responsible for the smooth running of all backend content activities across our global platforms, with a primary focus on Mexico and Brazil. You will manage daily content updates, creative asset deployment, and promotional campaigns, ensuring accuracy and consistency across the site. The role involves monitoring site performance, resolving operational issues, and maintaining a flawless user experience.

You will work closely with internal teams to improve processes, identify new opportunities, and uphold Sporty’s standards for quality, compliance, and delivery.

What you'll be doing

• Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site

• Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico and Brazil

• Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays

• Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions

• Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving

• Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance

• Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform

• Maintain content consistency and adherence to all regulatory and internal compliance standards

What you'll bring

• Fluent in written and spoken Portuguese, Spanish & English.

• Exceptional attention to detail and proven ability to maintain precision in a fast-paced, dynamic content environment

• Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting

• Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences

• Minimum 1 year of experience managing or deploying content for the customer-facing front end of an E-Commerce or related online platform

• Minimum 1 year of operations support experience. (Previous experience in sports related platforms is a plus.)

• Bachelor's degree or equivalent higher education is beneficial

• Flexibility to work night shifts and weekends on a rotational basis is required

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability

• A competitive salary + individual performance based bonuses every quarter

• 28 days paid annual leave

• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

• Referral bonuses & flash bonuses

• Top of the line equipment

• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.