Online Chat Support Agent

We are seeking a tech savvy and customer focused Online Chat Support Agent to join our remote team. In this role, you will provide real time assistance to customers through live chat, helping to resolve inquiries, troubleshoot issues, and deliver an exceptional service experience. This position offers flexible hours and the convenience of working from home.

Responsibilities:

- Respond promptly and professionally to customer inquiries via live chat

- Provide accurate information about products, services, and company policies

- Troubleshoot and resolve customer issues efficiently

- Document interactions and update customer records in the system

- Escalate complex issues to the appropriate departments as needed

- Maintain a high level of customer satisfaction and brand representation

Requirements:

- High school diploma or equivalent

- Previous customer service or online chat support experience is a plus

- Excellent written communication skills and typing speed

- Ability to multitask and stay organized in a fast-paced environment

- Familiarity with chat platforms, CRM tools, and basic computer skills

- Reliable internet connection and personal computer

Benefits:

- Flexible work hours

- 100% remote position

- Competitive hourly pay

- Paid training

- Supportive virtual work environment

- Opportunities for growth and advancement