Customer Success Architect

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely nf outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.

Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.

We're also proud of our numerous awards recognizing business and culture leadership including "Inc. 5000 America's Fastest Growing Private Company",  "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.

Customer Success Architects (CSAs), in close partnership with Teleport Customer Success Managers (CSMs), play a key role in ensuring long-term customer success.  CSAs focus on strengthening customer partnerships, establishing thought leadership, and driving sound technical solutions within complex deployments.

As a CSA at Teleport, you will work in a customer-facing environment to drive business value and customer growth, through technical account leadership.  CSAs are influencers and thought-leaders who guide customers according to industry and Teleport best practices, related to connectivity, authentication, authorization, and auditing of infrastructure access.  Additionally, CSAs partner with decision-makers and coach technical champions within customer organizations on how to satisfy complex and challenging security requirements.  CSAs are the glue that connects the technical depth of our Product & Engineering organizations with our field teams and customers.

An ideal candidate will have a successful track record in technical customer engagement, and will have demonstrated the ability to become a trusted advisor to technical and business leaders, alike.

What You’ll Be Doing:

• Establish and maintain a deep understanding of the overall Teleport solution and the competitive landscape

• Deliver relevant product presentations, demonstrations, evaluations, workshops, and proofs-of-value to key customer stakeholders

• Work closely with customers to help shape their vision & strategy for improving all aspects of their infrastructure security posture

• Advise customers on how to best adopt Teleport to achieve their objectives, and drive measurable value

• Partner with Customer Success Managers to collectively own a portfolio of key customers

• Collaborate ​with​ Product​ & Engineering to​ ​translate​ customer ​business​ needs ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements

• Develop customer-facing documentation and guides around Teleport best practices

What You'll Bring:

• 5+ years experience in customer-facing, solutions engineering, technical services, consulting or customer success roles.

• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus.

• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC

• A strong understanding of Linux server administration

• A strong understanding of Kubernetes

• The ability to architect solutions through whiteboarding and diagramming with customers.

• Experience developing customer-facing content such as guides, best practices documents and reference architectures.

• Excellent presentation skills and comfort in presenting to both technical and non-technical audiences.

• Outstanding verbal and written communication skills

• Ability to travel approximately 25%, when it is safe to do so

Essential Qualifications:

• Comfortable working in a fast-paced and dynamic environment

• Experience working in the Security or DevOps domains

• Knowledge or experience in DevOps, DevSecOps deployments or CI/CD tools

• Collaborative and team-focused, with a willingness to take initiative

• Experience guiding enterprise organizations through transformational change in technical domains.

The base salary range for new hires in this role is $192,000 for a level 4, and between $220,000 for level 5. This position is also eligible for monthly commissions.  Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.  

 We also offer equity compensation and a comprehensive list of benefits below:

401(k) Retirement Plan with matching employer contributions

Paid Time Off: 4 weeks

Sick Leave: 10 days

Paid leave: 12 weeks 

Paid Holidays: 11 days

Medical, dental, vision, Long Term disability, and life insurance - PPO, HMO, FSA, EPO plans provided

Flexible expense benefit: $4.8k annual expense benefit for work related expenses

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.