CRM Coordinator

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

We’re looking for a CRM Coordinator who will play an essential role on Thrive Market’s CRM (Customer Relationship Marketing) Team. 

This person will be crucial in the operational success of the team, supporting efforts across the email, push and SMS channels. This role requires a hard working, organized, and highly detailed individual that works exceptionally well with multiple stakeholders.

RESPONSIBILITIES

• Coordinate and execute on campaigns in CRM channels (email, mobile push, SMS) 

• Code emails within HTML templates (Sailthru) 

• Execute push (Sailthru) and SMS (Attentive) campaigns 

• Facilitate the campaign production pipeline: HTML coding, campaign setup, and deployment of marketing emails on an ESP platform for all audience segments 

• Assist in creating and maintaining lifecycle/automation workflows

• Create and maintain audience lists

• Proofing and QA of campaigns to ensure flawless execution 

• Track and analyze campaign performance 

• Support A/B testing initiatives to optimize messaging and engagement

• Support the team with ad-hoc requests as needed

• Support cross functional departments with various CRM related needs 

• Maintain knowledge of best practices, tools, and industry trends

QUALIFICATIONS

• Bachelor’s degree

• 1-3 year(s) experience with email marketing and email production

• 1-3 year(s) experience with HTML in an ESP platform (Sailthru experience is required)

• Ability to maintain a constant flow of requests in a somewhat repetitive manner

• Sharp attention to detail 

• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations

• Strong organizational skills and the ability to effectively execute multiple projects at once  

• Excellent communication skills and ability to interface effectively with other departments 

• Ability to work in a fast-paced environment

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)

• Competitive salary (DOE) + equity

• 401k Employer Match

• 9 Observed Holidays

• Flexible Paid Time Off

• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences

• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations

• Free Thrive Market membership with exclusive employee discount

• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform

• We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

• At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

• Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer. 

• At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

• If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.

• Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.

• © Thrive Market 2025 All rights reserved.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $70,000-75,000/Per Year. 

• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location. 

• Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!