Technical Support Representative (Tier 2) - Contract

About Ubeya: Ubeya is a leading SaaS B2B platform in the temporary work sector, with a presence in top stadiums in the UK and Europe. Our workforce management platform helps businesses become more resilient and adaptive to change.

The Role: We’re hiring a full-time Technical Support Representative to be the first point of contact for our US, UK and European clients. You’ll provide exceptional technical assistance, ensuring customers have a smooth experience with the Ubeya platform.

What You’ll Do:

• Offer warm, professional support to customers, resolving technical issues and answering questions.

• Use strong communication and problem-solving skills to assist with troubleshooting and platform optimization.

• Manage support tickets and collaborate with other teams to escalate and resolve complex issues.

• Create and maintain support documentation.

We’re Looking For:

• 2+ years of technical support experience, preferably in SaaS environments.

• Strong problem-solving abilities and technical aptitude.

• Proficiency in troubleshooting software issues.

• Excellent written and verbal English communication skills with a customer-focused approach.

• Fast learning skills and the ability to adapt quickly to new tools and platforms.

• Team player with a positive, customer-first attitude.

Working hours: U.S Central Time Zone (First two months - UK Time Zone)