Wand makes gaming magical. Through game customization and guidance, we build tools that helps players have more fun in their favorite games.

Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. We want to build the future of game assistance, and we're hoping you'll join us.

About Us

Wand is building the ultimate game companion — an interaction layer that transforms the gaming experience. Our platform empowers millions of gamers to customize and enhance thousands of games through innovative tooling. What began as a passion project for technical gamers has evolved into a movement, with our best-in-class desktop application becoming essential for players worldwide.

We’re not just building software; we’re crafting the future of gaming, where every player can experience games exactly as they want to. We’re creating an entirely new category in gaming technology that will fundamentally change how people play.

Role Overview

We’re looking for a Community Moderator who thrives where gamers hang out and genuinely enjoys engaging with players day to day. This role is highly hands-on: you’ll be active in conversations, keeping communities welcoming and constructive while helping us understand what players are experiencing in real time.

Beyond moderation, you’ll act as a community pulse-checker — spotting trends, recurring questions, sentiment shifts, and emerging issues across our channels. You’ll surface insights early, help players feel heard, and ensure the right teams have visibility into what’s happening on the ground.

If you enjoy engaging with gaming communities, have strong Discord moderation experience, and like connecting patterns in conversations to real product or support insights, this role is for you.

Key Responsibilities

Community Engagement

Be an active and approachable presence across Wand’s community spaces:

Engage with players, answer questions, and guide users to the right resources
Encourage positive discussion and help reinforce a healthy community culture
Maintain an on-brand voice while adapting tone and style per platform
Collect player feedback and surface common questions or concerns internally

Primary channels: Discord (primary), Reddit, YouTube, X (Twitter), Facebook, Instagram, TikTok, Trustpilot, forums, Featurebase

Moderation

Keep community spaces safe, respectful, and constructive:

Moderate Discord and social channels in line with community guidelines
Enforce rules consistently (warnings, removals, de-escalation, bans when needed)
Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior
De-escalate tense or emotional situations calmly and fairly
Document moderation actions, edge cases, and recurring issues for consistency

Trend Spotting & Insights

Act as a frontline signal detector for what the community is experiencing:

Identify recurring questions, pain points, sentiment shifts, and emerging topics
Spot trends related to releases, outages, pricing changes, feature launches, or policy updates
Flag issues early before they escalate or spread
Recommend improvements to FAQs, messaging, or support documentation based on observed patterns

Escalation & Cross-Functional Communication

Know when and how to escalate issues effectively:

Escalate urgent concerns (bugs, account issues, security risks, harassment threats) to the Support lead
Surface high-impact feedback and recurring requests to Product and Engineering teams
Coordinate with Marketing or Comms during sensitive situations (misinformation, heated threads, PR risks)
Provide clear context when escalating: what happened, where, severity, examples, and community sentiment

Required Qualifications

2+ years of experience in community moderation or social/community support
Hands-on Discord moderation experience (required)
Active PC gamer with a strong understanding of gaming culture and online community dynamics
Strong written communication skills and sound judgment under pressure
Experience engaging with users across social platforms and public-facing channels
Ability to identify qualitative patterns (themes, sentiment, repeated issues) and summarize clearly
Comfortable handling multiple platforms and switching contexts quickly
Reliable, self-directed, and consistent in enforcing rules and guidelines

Preferred Qualifications

Experience moderating Reddit and other social platforms beyond Discord
Experience supporting a gaming platform, live service, or software product
Familiarity with moderation tools, bots, reporting queues, or helpdesk systems
Experience documenting guidelines, macros, or internal moderation notes
Familiarity with feedback pipelines (e.g., Featurebase) and turning feedback into insights
Understanding of best practices for public responses and reputation management

Core Competencies

Community-First Mindset: Advocates for players while upholding community standards
Pattern Recognition: Able to spot trends and recurring issues early
Calm Under Pressure: Handles conflict and heated situations with professionalism
Clear Communicator: Shares insights and escalations with clarity and context
Adaptability: Comfortable working across fast-moving platforms and changing priorities

What We Offer

Work with a team passionate about enhancing gaming experiences
Competitive compensation package
Remote work flexibility

How to Apply

Please include examples of your community work. Along with your resume, attach 3 examples of how you’ve communicated with gamers online. This can be:

Screenshots of real conversations you’ve handled (Discord, social comments, forums, etc.)
Written “response scripts” if you can’t share screenshots
Examples of how you handled: a heated moment, a confused user, a bug report, or a feature request

If sharing screenshots, remove or blur usernames, emails, and any personal info.

Wand is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.

Community Moderator