Account Manager

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.

Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).

We serve 12000+ customers across 100+ countries. As a remote-first company, we prioritize adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.

We are seeking an experienced Account Manager to join our team, focusing on driving revenue growth through renewals and cross-sell opportunities while working closely with Customer Success Managers (CSMs) to ensure client satisfaction and retention.

Core Responsibilities

- Own renewal and expansion targets for assigned enterprise accounts

- Develop and execute account growth strategies to maximize customer lifetime value

- Partner with CSMs to identify and execute cross-sell opportunities

- Lead contract negotiations and quarterly business reviews with key stakeholders

- Monitor account health metrics and create action plans to mitigate risks

- Maintain accurate forecasting and pipeline data in CRM systems

- Serve as escalation point for complex commercial discussions

Requirements

- 5-6 years of B2B account management experience, preferably in SaaS

- Proven track record of meeting or exceeding renewal and growth targets

- Experience in contract negotiations and stakeholder management

- Excellent communication and presentation skills

- Strategic thinking and analytical capabilities

Key Success Metrics

- Cross-sell/upsell revenue growth

- Renewal rate achievement

- Forecast accuracy and CRM hygiene

- Customer satisfaction scores