Strategy and Operations Manager, GTM

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

📈 Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

🏎  About the Go-to-Market Team

The Go-to-Market (GTM) team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform.

💻  Role

• Work closely with the data team on reporting and analyzing performance data.  Recommend course corrections as needed

• Take on key strategic and operational special projects that move the business forward and help us scale

• Work with teams across the GTM team to build and develop playbooks and documentation

• Support GTM leaders in identifying and presenting data and insights

• Support category team with analysis and success measurement of initiatives

• Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility 

• Understand the competitive landscape and develop strategies to grow Whatnot’s market position.

• Analyze and understand the live selling and broader market to stay on top trends and inform our GTM strategy

• Partner with the ops and product team to ensure broad cross functional alignment and make sure our GTM efforts are set-up for success

👋  You

We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• 4+ years of overall professional experience with a mix of professional services and start-up experience.

• Past experience in consulting of finance and/or past experience in strategy, business operations or analytics at a high growth start-up.

• Strong strategic sense with the ability to balance data driven insights and business instincts.

• Exceptionally analytical with the ability to develop high level insights while not being afraid to get down and dirty with the data.

• Excellent executive communication skills.  You can show and explain insights to a variety of audience types.

• Excellent data skills including strength with SQL and excel

• You have been a top performer wherever you have worked.

• Comfort working exceptionally fast in an ambiguous work environment.

• Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company

🙏  Nice to Have

• Experience working on a marketplace or a two-sided platform.

• Passion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerce.

• Experience buying and selling in online marketplaces communities.

🎁  Benefits

• Competitive base salary and stock options

• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical

  • Dental and Vision sponsored 100% by Whatnot for employees and dependents

• Work From Home Support

  • Laptop provided by Whatnot and home office setup allowance

  • $450 work-from-anywhere quarterly allowance for cell phone, internet, or co-working space

• Care benefits

  • $1,350 quarterly allowance on food

  • $1,500 quarterly allowance for wellness

  • 16 weeks Paid Parental Leave and gradual return to work

  • $20,000 for family planning, such as adoption or fertility expenses

💛  EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.